Apply now »

Customer Service Manager - Supply Chain and Implant


Want to give your customers a reason to be happy? As Customer Service Manager - Supply Chain and Implant with Reckitt, you’ll have the freedom to find new ways for you and your team to delight them.


Customer Service Manager - Supply Chain and Implant

Bangkok, Bangkok

Competitive Salary & excellent benefits package 


Key Responsibilities

  • Overseeing the customer services teams
  • Training and managing Customer Service Assistants and Representatives
  • On-boarding and training new employees
  • Setting customer satisfaction targets and working with the team to meet targets consistently
  • Interacting with internal stakeholder & external customers by answering their questions and directing them to the appropriate service for their needs
  • Establishing customer service policies and procedures
  • Manages and improve the order to cash process consistently
  • Ensure order to cash process adheres with financial revenue recognition policy on a monthly/quarterly basis by working closely with 3PL provider/sales on order management
  • Analyses service drivers and leads improvement initiatives to deliver best in class service performance
  • Collaborates with key stakeholders and those who influence service performance, including Commercial teams, Planning, freight and warehousing service providers to address ways to improve customer satisfaction
  • Reports weekly & monthly KPI’s for Service Levels and customer indicators internally and externally
  • Update the business on a daily/weekly basis for order progress & highlight if any service issue foresee to drive actions cross functionally
  • Ensure master data is properly maintained & EDI process functions properly
  • Short stock management, including allocation of critical items to customers
  • Updates KPI Scorecards for major Reckitt customers
  • Investigates and validates credit claims and looks at ways to reduce order errors
  • Liaises with account manager (internal/external) to provide customer insights and identify opportunities
  • Lead and empower the implant service to explore collaboration opportunity with key accounts to improve service, drive down operation cost and strengthen business relationship mutually
  • Support productivity program from cross functional team that will involve the customer service operation


You’ll love it because… 

…you’ll have the freedom to make a difference. You’ll put your own ideas into practice. The products you get out there will allow people to live healthier lives and have happier homes. And our dynamic, ownership-driven culture will bring the very best out of you, every day.


All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law. 

Apply now »