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IT Lead - HR Service Management

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IT Lead - HR Service Management

Hyderabad, Andhra Pradesh

Role Purpose:

The IT Lead – HR Service Management is part of the Global Hub in the IT Transformation team, a team responsible for the delivery of Corporate Continuous Improvement (CI), Projects and Major Programmes. The team provides expertise in the RB IT systems landscape and includes: Functional Experts; Technical Specialists; cross-business skilled Project Managers; Technical Project Managers; Business Analysts and Integration Competency Centre (ICC). There are also Change/Comms specialists and a Portfolio Management Office (PMO) to support delivery.
Scope of Responsibilities:

  • Template Management and Solution Delivery support.
  • Support the development of a blueprint to achieve standardized HR solutions within RB to simplify the change process going forward.
  • Govern and enforce the standardized solutions for projects, program and continuous improvement initiatives related to the HR Systems solutions within RB.
  • Support the Global HR Systems Lead in identifying opportunities to streamline, consolidate or simplify the HR Systems landscape.
  • Advise and support the BRDs during the business case definition stage to ensure standardization is maintained.
  • Support Business Analysts during business requirements capture to ensure that standardization will not be compromised by the change.
  • Where required, work with delivery partners to ensure that any functional designs they are delivering are in line with RB practices.             


  • Ensure consistency, standardization and optimization of HR Systems & Templates across RB.


  • 10 + years of experience in implementing and supporting HCM or ITSM suites. 
  • 3 + years of Expertise in ServiceNow HR Module.
  • Knowledge and experience integrating ServiceNow with SuccessFactors.
  • Strong understanding of ServiceNow Development Platform including, CMDB, Asset Management, Change Management, Custom Development.
  • Experience in supporting End to end JTC process including understanding of user provisioning, asset allocation and management.
  • Should have knowledge in ServiceNow onboarding, Knowledge Management and Document management modules, and employee service portal. 
  • Experience with data migration and data management activities in ServiceNow.
  • Lead design workshops to gather requirements, fit/gap analysis, functional specifications and design.
  • Plan / schedule project activities. Lead end-to-end testing process.
  • Working with cross functional teams (HR, Finance, IT) and 3rd party providers.

Technical / Professional Qualifications:
•    Educated in Business discipline or Computer Science to degree level, or equivalent experience
•    Agile software development methodologies e.g. Scrum, 
•    Microsoft Office Suite to Proficient level.

•    Program and Project Management qualifications e.g. Prince2, PMI PMP
•    ITIL V3 to Intermediate level.

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