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Product Manager-Rewards


Role Description    The Product Owner acts as the ‘Voice of the Customer’ and is responsible for the product vision, strategy, and end-to-end value delivery across the full product lifecycle. They work closely with customers to understand their needs and how they can be fulfilled through future product increments. They are accountable for the product from ideation through to design, build, deploy, operate, and retirement.

Purpose & Accountabilities

  • The Product Owner defines the product vision and strategy while clearly articulating how the product fits into the ecosystem and maximises value in line with business objectives. They develop strong relationships with customers / end users in order to understand their needs and how they can be fulfilled through future product development. They manage and prioritise the product backlog so that the most valuable customer requirements are delivered first. They oversee the development stages of the product lifecycle (e.g., planning, refinement, review and sprint) and motivate the Product Team to understand customer needs and identify the best solutions for delivering customer value.

Key Outputs / Deliverables    Metrics

  • Implementation of short and long-term detailed product vision, strategy, and roadmap
  • Management of prioritised product backlog and product dependencies based on overall strategy, business objectives and customer/ end users needs
  • Continuous improvements through regular product performance reports on adoption rates, customer survey results, service performance metrics, etc.
  • Security compliance and risk-management across entire product scope    •    Product performance, e.g., value delivered, service performance, ROI
  • Product team performance, e.g., deployment frequency, lead time for changes
  • Product utilisation and satisfaction rates, e.g., NPS
  • Stakeholder feedback surveys

Key Interactions / Stakeholders

  • Acts as primary communicator and link between all stakeholders (customers, end users, business community, development team, system and/or solution architects, and CIO office) and the product, working with these individuals to align product goals with business objectives and the enterprise architecture strategy
  • Coaches team members (e.g., Full Stack Engineers, Business Analyst) to focus on business value by delivering product increments in a flexible work environment
  • Coordinates with other Product Owners and Product Line Managers on product dependencies
  • Coordinates with Platform Team members (e.g., Platform Owner) on requirements for product delivery
  • Oversees relationships with selected vendors / suppliers involved in the delivery of development, testing, and support services

Skills & Experience

  • Strong understanding of the product / software delivery lifecycle
  • Abreast of the latest market trends and how this translates into product opportunities and challenges
  • Experience in leading cross-functional, diverse teams to achieve results
  • Strong analytical and problem-solving skills for developing product use cases and determining the associated impact


  • Strong understanding of requirements elicitation and management techniques
  • Knowledgeable about product performance measures and metrics
  • Experience of applying relevant Agile frameworks and methodologies, e.g., Scrum, XP    Methodologies:
  • Software delivery methodologies (e.g., Agile, Waterfall)


All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law. 

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