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Customer Service Coordinator

Commercial Relations Coordinator

Manages all processes related to customer orders including: EDI/Manual customer purchase order receipt and SAP processing

Monitoring shipment delivery, product returns, master data & product allocation of customer accounts for Reckitt Health to ensure complete and final fulfillment of product sales and delivery to customers’.

What you'll do


Customer Order Management

  • Process all EDI-Manual Retail/Wholesale & Hospital purchase orders received within 2 different SAP environments
  • Ensure customer PO reflects proper pricing, unit of measure, requested delivery date and bill/ship to address.
  • Manage order quantities versus inventory levels in close collaboration with Demand Planning Team
  • Identify & resolve data issues in order management (EDI workflow) & inventory management
  • Handle customer & sales representatives’ inquiries related to a sales order ( ie order

tracking, accounting, backorders and check inventory availability)

  • Manage inventory supply, ensure short supply inventory is allocated fairly amongst customers’
  • Review, organize and prioritize all items in shared Departmental Outlook


Key Index Performance

  • Analyze top key Customers inbound/outbound service levels and order optimization
  • Manage third party warehouse provider to ensure on time delivery to all customers’


Dispute Management / Collection

  • Resolves deductions for institutional accounts. Includes validation of amounts deducted with
  • Appropriate supporting documents, analysis, research to have deduction credited or
  • Repayment can be requested to customer for invalid deduction (responsible to have the

Competencies & Experience



  • Customer relations/Purchase Order Management /EDI analytical/ Collection/Dispute Management
  • SAP/EDI/Excel/Outlook
  • Professional verbal and written interpersonal communication skills in both english and french
  • Intuitive understanding of customer service dynamics.  Must demonstrate calmness and patiencewith a genuine interest in helping customers while representing Reckitt Health best interest



Minimum 5 years experience in front line customer relations

Understanding of warehousing traffic, inventory relative to order processing, on time distribution /delivery to customers’


In Return Reckitt offers very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.
Reckitt is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need.

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