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Customer Credit & Collections Analyst

​ Want to think for yourself? As Customer Credit & Collections Analyst at Reckitt, you’ll have the freedom to find new ways to improve cashflow, keep suppliers happy and strengthen our business.

Customer Credit & Collections Analyst

Parsippany, NJ

Competitive Salary & excellent benefits package

  • Responsibility for managing a collections portfolio and ensure appropriate account balances, resolution of differences and timely maintenance of accounts.
  • Work closely with customers for prompt payment and timely follow-up on past due items to ensure achievement of target metrics, involving sales where needed.
  • Use sound judgment and negotiation skills in fairly addressing customers past due invoices and order releasing.
  • Facilitate customer order flow through timely review of credit holds. Independently use, with a high level of efficiency, SAP- OTC, Microsoft Office in an environment requiring immediate responses.
  • Ensure accuracy of all customer account data, billing addresses and payment remit to locations. ​

  • Assist others in development through on the job learning experiences
  • Assemble, edit, and enter data into SAP for customer notes.
  • Exchange information with personnel within Customer Service, Sales and Logistics.
  • Communicates effectively in both oral and written communications with conciseness and clarity. Maintain the highest level of professionalism in dealing with customers and internal clients.
  • Provide information requested by supervisor to fulfill internal or external customer requirements.
  • Works independently to prioritize individual tasks and influence the team to meet deadlines and commitments.
  • Identifies and addresses opportunities to improve work processes.
  • Maintain files, including supporting documents, in accordance with record retention schedules.
  • Perform other credit & collections responsibilities as assigned.

You’ll succeed because… 

  • Must have a BS degree in accounting or finance or a related discipline
  • 1-3 years experience in credit and collections preferred.
  • 5+ years experience in business/finance functions, preferably in a finance, systems or reporting role.
  • Demonstrated proficiency in Microsoft Excel usage as well as aptitude for other systems. SAP experience strongly preferred.
  • Demonstrated ability to analyze and interpret problems with various data sources and deliver recommended solutions
  • Good interpersonal and communication skills with ability to work cross- functionally especially with sales force.
  • Familiarity with shipping documents (Bill of Ladings, Proof of Delivery) preferred.

You’ll love it because… 

…you’ll get to make an impact like never before. You’ll be responsible for your own projects - we can’t wait to listen to your ideas. The products you help us get out there will make people’s lives better. Our iconic brands will provide an incredible platform for you. And our dynamic, ownership-driven culture will help bring the very best out of you, every day.


All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law. 

Nearest Major Market: New York City
Nearest Secondary Market: Newark

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