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Sales Operations & Customer Service Manager, GEM

​Want to show a global business the way forward? As Sales Operations & Customer Service Manager, GEM at Reckitt, you’ll have the freedom to improve how we interact with customers.

 

Sales Operations & Customer Service Manager, GEM

Parsippany, NJ

Competitive Salary & excellent benefits package

 

This role offers an exciting opportunity to be part of a key growth driver for Reckitt within the Global Expansion Market team . You'll be part of a supply team and will be responsible to coordinate all activities related to order processing, troubleshooting customer facing issues and managing day-to-day operations. You'll work and build relationship with stakeholders in different geographies and time zones. You'll:

  • Improve overall customer service experience and create engaged customers
  • Receive customer orders, process orders in SAP, coordinate dispatch with customer and warehouse
  • Ensure all dispatch documentation is shared timely with customers
  • Update order status and progress in internal database
  • First point of contact for customer queries related to SKU information, order status, claims, etc.
  • Investigate customer complaints and drive actions

 

You’ll succeed because…

…you value exceptional customer service and do everything to ensure customer success. You’re:

  • Minimum 3-year of customer service, supply, logistics or planning experience in high growth environment
  • Ideally end-to-end supply service experience
  • Good understanding of systems/ERP, ideally SAP implementation experience
  • Strong analytical skills, strong track record of delivering outstanding performance
  • Able to manage multiple activities simultaneously whilst maintaining good quality of work and achieve deadlines
  • Spanish fluency not mandatory but strongly preferred

 

You’ll love it because…

…you’ll get to make an impact like never before. You’ll be responsible for your own projects - we can’t wait to listen to your ideas. The products you get out there will make people’s lives better. Our iconic brands will provide an incredible platform for you. And our dynamic, ownership-driven culture will help bring the very best out of you, every day. ​

Equality

In Return Reckitt offer very competitive salaries with excellent benefits and the chance to progress your career within a truly global organisation.
Reckitt is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need.


Nearest Major Market: New York City
Nearest Secondary Market: Newark

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