Interim Consumer Relations Specialist - Social Media

Description

We are looking for a Digital Consumer Relations Specialist to join our Consumer Relations team and lead our Social Engagement strategy. This is a fantastic opportunity to be the voice of our iconic brands across social channels and on our online retailers (pure players and bricks & clicks) and feed insights back into the business.

You will be part of a specialist team, dedicated to online engagement across all brand platforms, and work closely with the wider marketing, eCommerce, and media departments.

• Ideally, you will have had prior experience in Social Community Management, can demonstrate success in doing so.
• Social media listening as well as experience working within a regulated industry (such as Pharma/Consumer Healthcare or Cosmetics) is a plus, but not essential, as training will be provided.
• You are Digital Trend Savvy and passionate about the exciting world of digital and social media.
• You have proven listening and communication skills.
• You take pride in applying your knowledge to help the consumers in their online journey, spot opportunities to improve the consumer experience and enthusiastic about delivering exceptional customer service.
• You have the aptitude for learning new procedures and processes, ability to follow the compliance requirements.

Equality

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.