IT&D Product Manager-Service Experience

Description

Want to be at the heart of things? This is a great opportunity for someone who shares a passion for technology, process and employee experience to be part of our exciting Digital Workplace Team as a Product Manager for our Service Experience Products.

Employees are at the heart of every digital transformation; therefore, it's critical they receive the best possible service when using the tools they need to do their jobs effectively or engaging with IT to report problems or request new services.

IT&D Product Manager-Service Experience

Warszawa, Mazovia Province

Competitive Salary & excellent benefits package

In this role you will...

• Provide the vision and direction for your products, ensuring roadmaps, objectives, priorities, goals and success are delivered and communicated across the team
• Identify and document user stories / journeys
• Optimise our digital landscape to ensure our employees can find the information they need and access the tools in quickest and easiest way
• Influence and contribute to overall Employee Experience strategy
• Working closely with key stakeholders in Corporate Communications and HR teams as well as the wider Digital Workplace Team
• Engage with Employees to understand paint points and successes and use feedback to optimise Product roadmap
• Create engaging and efficient onboarding, transfer and leaver experiences
• Define KPIs to measure the digital employee experience

You’ll succeed because you have…

• Experience as Product Manager who has worked with a diverse set of technology products, integrating systems along with managing the end-to-end process and growth
• Skills in capturing and generating user stories, personas and product road maps including functions and features
• Previous technical experience with enterprise service platforms such as ServiceNow
• Good written communication skills and be able to create acceptance criteria and apply definitions
• Passion for understanding, mapping and optimising processes
• Previous experience working with Agile methodologies would be an advantage

You’ll love it because…

…you’ll have the freedom to make a difference. You’ll put your own ideas into practice. The products you help us get out there will allow people to live healthier lives and have happier homes. And our dynamic, ownership-driven culture will bring the very best out of you, every day.

Equality

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.