Consumer Specialist (Contact Center)

Evansville, IN

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Marketing​

Marketing is at the heart of Reckitt. We pride ourselves on our unique way of driving growth for some of the world's most loved and trusted health, hygiene and nutrition brands.

Our purpose and fight are what motivates us to design and deliver distinctive communications throughout our consumer funnel, so that we deliver category growth as well as a positive impact on society.

With extensive media and digital teams embedded throughout the organisation, we measure both our business and our societal impact. Our global teams lead on our overarching brand strategy, brand guardianship and innovation pipeline in close partnership with R&D. Leaving our local marketing teams to deliver on our regional goals in partnership with our Sales teams.

With the scale of our 2500 marketing community - alongside our leading-edge Marketing Academy - your opportunities to grow and upskill will be extensive.

About the role

Multi-channel contact center position dedicated to building consumer relationships and maintaining brand loyalty through outstanding customer service. Consumer Specialists are experts of Enfamil products, promotions and programs, and are the frontline representative of the Enfamil brand. 

Your responsibilities

In summary, you'll:

- You will drive brand awareness and build relationships to acquire and retain consumers and extend the use of Enfamil products across multiple contact channels, including social media. 
- You will create awareness and assist in the growth of our Direct to Consumer service by providing well thought our solutions for consumers. 
- You will have opportunity for growth and development and achieve personal and departmental performance goals. 

The experience we're looking for

- You have experience in diversified customer contacts; i.e phone, email, chat and social media 
- You have effective and efficient problem-solving skills 
- You can listen to, understand, review, analyze, interpret and provide solutions. 
- Excellent writing skills and strong organizational, time management, interpersonal and computer skills are a must. 
- You are open to feedback and coaching and can apply learnings for continuous improvement 

- You must have a strong desire to assist consumers with attentiveness, patience and genuine sincerity. 

- You are a positive team player; work well with others and consider other’s perspectives to provide constructive solutions. 

- Capability to adjust quickly to changing priorities, guidelines and processes in a dynamic contact center environment with flexibility with work schedule based on business demands is preferred. 

- Contact center operates Mon-Fri 7a-7p and Saturday 8-4:30p CT. Late schedule and Saturday rotations are required. 

The skills for success

Business Partnership, Collaboration and partnership building, Relationship Management, Business Accumen, Productivity management, Improve business processes, Time management, Communication, Organisation, Ethics, Flexibility, Interpersonal skills, Research skills, Problem-solving skills.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

US salary ranges

USD $37,000  -  $42,000

US pay transparency

The base salary range for this role will vary based on experience in job and industry, training and education, skills relevant to the position, and other factors permitted by law.  In addition to the base salary, the position is eligible for an annual discretionary bonus, which is subject to change each year.

Reckitt offers eligible employees competitive benefits including medical, prescription, dental, vision, life and disability insurance; paid time off for vacation, sick, and Company recognized holidays; a 401(K) plan; generous paid parental leave; adoption and fertility support; tuition reimbursement; product discounts; and much more!

If reasonable accommodation is needed to complete your application, please contact NAtalentacquisition@reckitt.com. Reckitt is committed to the full inclusion of all qualified individuals.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.