Key Account Manager eCommerce CHAT (all genders), Health

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Sales​

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online.

Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success.

We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

About the role

Step into the role of Key Account Manager at Reckitt, where your mastery of relationship-building and strategic partnering with major national trade players will be fundamental in delivering health, hygiene, and nutrition products to consumers. In this dynamic position, you'll be at the forefront of crafting and realising joint business plans, balancing customer success with our own growth. Your dedication to enriching the customer journey and driving sales will see you thriving in a culture committed to commercial excellence and innovation. Explicitly, the Key Account Manager CHAT is driving the customer strategy for national eCommerce customers and is driving and executing business growth plans as set by the eCommerce Leadership Team.

Your responsibilities

• Developing /growing business and building relationship with eCommerce OnDemand and Marketplace1P partners on customers
• Identify new potential players in the market and integrate withing the current business to capitalize on the market dynamics
• Analyzing of 6P (Product, Search, Reviews, Content, Promotion, Price) gaps in-line to identify opportunities and risks
• Design and implement, in collaboration with the specific departments (Marketing & Trade Marketing), the right content, portfolio mix and activation/promotion grid with a focus on ROI and growth
• Development and implementation of customer-specific measures/projects using KPIs traffic, conversion, basket size and repeat purchases

• Strategic development of customer-specific best practice models through effectiveness analyses of content, advertisement, pricing, placement, and range of products
• Achieving sales and profitability targets of current and future customers
• Engage with and get learnings and best practices from the Central European eCommerce team, as well as feed in best practices from your region / develop new ideas/process based on internal and regional learnings
• Support in preparation and processing of customer year end talks
• Regular updates of trackings
• Budget responsibility for dedicated customers including tracking and negotiations during the year

The experience we're looking for

• Minimum bachelor’s degree in business administration (or similar)
• At least 4 years’ experience in Sales (preferably eCommerce) / Consumer Experience / Digital Marketing
• Account management, priority settings, project management, commercial understanding of corporate and operational business
• Knowledge of the eCommerce business / understanding of online consumer behaviour and digital content
• Strategic thinker with confidence to effectively deliver account plan
• P&L management, budget delivery and growth momentum
• Literacy & Numeracy: Understanding of business finance
• Language Skills: business fluent in both German and English

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.