IT&D - Partner Manager

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​IT & D​

In IT&D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.  

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen. 

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches. 

About the role

Is innovation key to your next role? Reckitt is looking for an IT & D Product Manager to lead and revolutionise our digital landscape. Your work will directly impact the pulse of our global reach in health, hygiene and nutrition, connecting every innovation to the people who need it. If you're passionate about creating solutions that resonate on a global scale and eager to take ownership of inspiring products, we want to meet you. Join us, where your vision will come to life and leave a lasting imprint on the world. 

Your responsibilities

- Provide specialist inputs into contracts with selected strategic IT vendors/programs 
- Support selection of IT service and technology vendors in line with RB’s IT sourcing strategy and corporate procurement policies 
- Support definition and insights & analytics in coordination with internal and external stakeholders to demonstrate the performance of the IT services that they provide and support.

- Support the integration or alignment of Strategic Tier 1 strategic partners into the overall RB IT governance and reporting structures.
- Support development, implementation, coordination and update with partners and internal stakeholders
- Manage and execute communications with strategic partners in collaboration with supporting teams.
- Maintain a good relationship with strategic partners to maintain reliability, cost-effectiveness and help drive innovation and transformation.
- Continually assess the potential performance risks relating to strategic partners and their products or services
- Support management and processes across programs and contracts with strategic partners 
- Support routine market comparisons and benchmarking relating to strategic partner management best practices. 
- Monitor the compliance of strategic partners with requirements in contracts.
- Promote the Reckitt IT&D strategy and operating model to help build a competitive and innovation driven partner ecosystem 
- Use or develop innovative monitoring and governance dashboards to drive compliance with contracts 
- Support maintenance of a portfolio of IT Tier 1 contract change requests and the proper documentation and archiving of all contract documents and amendments
- Assist in the development of reporting to address management requirements to obtain information.  
- Maintain current knowledge of strategic partner contracts and report on how they affect the business
- Collaborate with the respective IT Product towers including procurement, commercial, service operations teams to enable a positive end-to-end relationship with partners.  
- Accountable for the management of the in-life portfolio of Tier 1 IT contracts. 

The experience we're looking for

- 10+ years of overall experience

- Previous experience working in an IT Vendors Management role. 
- Demonstrable understanding of large global service provider contracts and frameworks
- Able to drive performance and value from large Tier 1 partner organisations.

- Experience in digital product management, showcasing an ability to navigate the full development lifecycle. 
- Proven track record working with agile methodologies to bring digital products to life. 

- Strong analytical skills, utilising market insights and user feedback to guide product decisions. 

- Excellent communicator with a knack for expressing complex product strategies in simple terms. 

- Customer-focused mindset with a history of creating products that genuinely make a difference. 

- Skilled in fostering team collaboration and driving projects forward amidst changing landscapes. 

The skills for success

Product Development, system development, Project Management, Programme Management, Design Thinking, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Digital Strategy, Cyber Security Strategy, Cyber Security, Data Privacy, Data Governance, Product Compliance, Data Driven Practices, Consumer Engagement, Market Value, Market Chain, Data Driven Practices, Advanced Analytics, Data Analytics, Governance. 

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. 

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.