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Customer Service Coordinator

Customer Service Coordinator

Reckitt is more than a company. We’re a growing community of over 40,000 diverse, talented entrepreneurs – driven by our purpose to protect, heal and nurture in the relentless pursuit of a cleaner healthier world. We work each day to ensure that access to high quality hygiene, wellness and nourishment is a right, not a privilege. Drawing on each other’s skills, working together and putting consumers and our people first, we strive to give each and every team member the Freedom to Succeed.

Reporting To: Director, Supply

Employment Type: Permanent/ Contract 

Location: Kanata, ON (HYBRID)

The Role

This role manages all processes related to customer orders including: order receipt and entry, order processing monitoring, shipment delivery, returns, of customer accounts for Reckitt Canada to ensure complete and final fulfillment of product sales and delivery to customers. 

What you'll do

Customer Order Management 

  • Process all EDI-Manual Institutional purchase orders received.  Interface System (EDI) or other means. 

  • Analyze order quantities, evaluate order value versus customer financial stability. 

  • Ensure customer PO reflects proper pricing, unit of measure, requested delivery date and bill/ship to address. 

  • Manage order quantities versus inventory levels (alert Demand Planner in case of low Inventory.) 


  • Identify & resolve data issues in order management & inventory management 

  • Handle customer & sales representatives’ inquiries related to a sales order (i.e. order tracing, credit status, backorders and inventory status) 

  • Manage short supply, ensure short supply inventory is allocated fairly among customers as directed by Sales 

  • Initiate, identify Departmental cost savings 


Dispute Management / Collection 

  • Resolves deductions for institutional accounts. Includes validation of amounts deducted with appropriate supporting documents, analysis, research to have deduction credited or repayment can be requested to customer for invalid deduction (responsible to have the deduction repaid) 

How do you know you're a fit

  • French required 

  • Customer relations/Collection/Dispute Management/Order to Cash experience 

  • Working knowledge of Order to Cash, Collection and Dispute Management systems, SAP Experience necessary 

  • 3 years’ experience preferred in front line customer relations 

  • Understanding of warehousing, traffic, and inventory relative to order processing, distribution and delivery or orders on time  


All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law. 

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