ServiceNow Architect

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. 

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. 

​IT & D​

In IT&D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.  

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen. 

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches. 

About the role

ServiceNow is a growing platform within Reckitt used by multiple business lines. As part of the high performance ServiceNow team of Reckitt, the role of the Product Architect is to ensure we are deriving the full value of the ServiceNow modules & the Reckitt entitlements while achieving the overall Reckitt goals & objectives.

Your responsibilities

- Accountable for the ServiceNow product architecture, security & health, focusing on the Strategic Portfolio Management module, ensuring alignment with the business strategy and ServiceNow roadmap.

- Provide technical leadership for the ServiceNow product, creating reusable components, automations, and integrations, and ensuring the best use of ServiceNow features.

- Enable the product roadmap and co-create product strategy in collaboration with stakeholders

- Work closely with key business units within Reckitt to design, build, test and maintain scalable and stable out-of-the-box applications or custom solutions and processes that meet their needs, including providing business and technical documentation as required.

- Enhance and maintain the processes and solutions built by ServiceNow Vendors and collaborate with internal teams to ensure that Vendor solutions are integrated with existing systems and processes.

- Collaborate with senior Reckitt stakeholders to influence roadmaps for other product lines and platforms and deliver the right solutions.

- Drive continuous improvement and innovation with ServiceNow best practices and latest features, and leverage Design Thinking, scripting in ServiceNow (Business Rules, UI Pages, UI Macros, SOAP, RESTful API, etc.), and UI/UX skills to deliver effective design and solution sessions.

- Demonstrate thought leadership and expertise on ServiceNow capabilities and modules and adapt them to the Reckitt environment and needs.

The experience we are looking for

- Technical expertise on ServiceNow, knowledge of ServiceNow platform, data model, app development, scripting, and integrations.
- 5+ years of ServiceNow experience, with skills in technical architecture, design, and solutions, including Service Portal & mobile app (Employee and Agent)
- Advanced knowledge and experience on ServiceNow modules, with special focus on SPM.
- Cross experience on additional product lines, such as ITSM, HRSD, etc. will be an advantage.
- Exposure to product-platform ways of working in an Agile environment, with knowledge of tools such as ServiceNow Agile Dev Plugin.
- Skilled in stakeholder management, including conflict resolution, expectation setting
- Ability to prioritize multiple requirements and issues, manage and set expectations to key stakeholders, and have a sharp focus on the product roadmap.
- Extensive change management experience, ability to manage the introduction of new features to end-users through training, documentation, and feedback.
- Excellent vendor management skills

The skills for success

Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement, Digital Strategy, Product Solution Architecture, Cyber Security Strategy, Cyber Security, Data Privacy, Portfolio Management, Data Governance, Product Compliance, Media Analytics, advertising, Consumer Engagement, Market Value, Market Chain, Data Driven Practices, Advanced Analytics, Data Analytics, Governance. 

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. 

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. 

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.