IT&D Product Manager, Chatbots and Voice Skills

Description

Want to make information technology smarter? As IT&D Product Manager, Chatbots and Voice Skills, you’ll have the freedom to think strategically, lead commercially and harness emerging trends to grow our business.

IT&D Product Manager, Chatbots and Voice Skills

Warszawa, Mazovia Province

Competitive Salary & excellent benefits package

As an IT Product Manager - Chatbots and Voice, you will be responsible for driving the strategy, development, and integration of chatbots and voice technology into our consumer relations operations. You will collaborate with cross-functional teams, including IT, consumer relations, and marketing, to enhance consumer experience, streamline processes, and optimize the use of our consumer relations platform.

You’ll succeed because you have…

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Proven experience 3-5 years as a Product Manager or similar role, preferably in a consumer goods or related industry.
• Strong understanding of Salesforce Service Cloud and experience working with the platform.
• Proficient in chatbot and voice technology concepts, tools, and frameworks.
• Experience in project management, including requirements gathering, solution design, and deployment.
• Excellent communication skills and ability to collaborate effectively with cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

Nice to have

• Salesforce Administrator or Developer certification.
• Experience working with Salesforce Einstein Chatbots or similar conversational AI platforms.
• Familiarity with natural language processing (NLP) and machine learning technologies.
• Previous experience in consumer relations or customer service operations.

You’ll love it because…

• Develop and execute the roadmap for chatbots and voice technology implementation within the consumer relations department.
• Collaborate with stakeholders to identify customer service pain points and opportunities where chatbots and voice technology can improve efficiency and effectiveness.
• Manage the end-to-end product development lifecycle, including requirements gathering, solution design, development, testing, deployment, and ongoing maintenance.
• Coordinate with IT teams and external vendors to ensure successful integration and deployment of chatbots and voice technology within our consumer relationship platform.
• Define key performance indicators (KPIs) and conduct regular analysis to measure the effectiveness of chatbots and voice technology, providing insights and recommendations for continuous improvement.
• Stay up to date with industry trends and emerging technologies related to chatbots, voice assistants, and customer service automation. 
• You will have the freedom to shape the roadmap: We value your insights and ideas. As the IT Product Manager, you will play a key role in defining and executing the roadmap for chatbots and voice technology implementation. Your strategic vision and ability to collaborate with cross-functional teams following an agile operating model will be instrumental in driving success.
• You will solve real customer pain points: Consumer centricity is our top priority. By identifying consumer service pain points, you will have the opportunity to design and develop solutions using chatbots and voice that directly impact our consumer experience.
• You will work with cutting-edge technology: We believe in staying at the forefront of innovation. With your passion for emerging technologies, you will stay updated on industry trends related to chatbots, voice assistants, and customer service automation. Your expertise will help us continuously improve and stay ahead of the competition.
• You will be part of a collaborative team: Collaboration is at the heart of our success. You will work closely with IT teams, customer service representatives, and marketing professionals to drive effective integration and ensure seamless operations. Your strong communication skills and ability to work in cross-functional teams will be highly valued.
• You will have room for growth and development: We are committed to investing in our employees' growth. As an IT Product Manager, you will have opportunities to expand your skills, take on challenging projects, and advance your career within our company.

You’ll love it because… 

…you’ll have the freedom to make a difference. You’ll put your own ideas into practice. The products you help us get out there will allow people to live healthier lives and have happier homes. And our dynamic, ownership-driven culture will bring the very best out of you, every day.

We offer…

•    Unique opportunity to gain experience in working in dynamic, multi-national environment
•    Potential to build a long-lasting career within Reckitt, based on your skills, preferences and results
•    Possibility to work in a hybrid mode
•    Annual bonus
•    Multisport card
•    Lunchpass card
•    Life & health insurance
•    Access to myBenefit cafeteria
•    Birthday celebration
•    Discount card for shopping at Carrefour
•    Discounts on products in our corporate shop
•    ..and many more!

Equality

At Reckitt, we recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. Come and join a team whose purpose is to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.

All qualified applicants to Reckitt will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.