Customer Supply Chain Analyst

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Supply​

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

The Customer Fulfillment Analyst is responsible for providing dedicated support in ensuring customer orders are filled in full and delivered on time. Responsibilities include order entry, end-to-end order fulfillment, and process optimization with the support of SAP (ERP).

Your responsibilities

1.   Order Processing: Manage the end-to-end process of order fulfillment from receipt to delivery, ensuring timely and accurate processing of customer orders

2.  Order Fulfillment: Coordinate with internal stakeholders, including planning, logistics, and sales teams, to ensure compliance with the service level established by the client, to achieve the organization's sales objectives.

3.  Order Accuracy: Conduct regular audits to ensure accuracy and completeness of order fulfillment activities, resolve discrepancies, and implement corrective actions to prevent future errors.

4.  Data Analysis: Utilize data analysis to identify trends and areas for improvement in the order fulfillment process.

5.  Process Optimization: Continuously evaluate and streamline order processing workflows to enhance efficiency, reduce order touches, and improve customer satisfaction.

6.  Reporting: Perform service level reporting

7.  Compliance: Ensure compliance with regulatory requirements, company policies, and industry standards related to order fulfillment and customer requirements.

The experience we're looking for

•   Bachelor’s Degree in a business-related field is preferred.

•   SAP experience preferred.

•   2+ year’s relevant experience

•   Strong computer skills (Excel, PowerPoint, and Word) are critical for success.

•   Ability to multi-task effectively while working in a fast paced and outcome driven environment.

•   Proficient written and oral professional communication

•   Demonstrated ability to work independently and initiate action.

The skills for success

Supply Chain Management, Business Partnership, Collaboration, Partnership building, Relationship management, Business acumen, Productivity management, Project management, Improve business processes, Advanced analytics, Data analytics, Customer service management, Manufacturing excellence.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.