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IT&D Senior Analyst, Platform Engineer-ServiceNow


Job Description: 
Key responsibilities of ServiceNow Platform Engineer:
•    Participate in managing the overall ServiceNow platform tooling (including ITSM, ITOM, ITAM) and operational capability in conjunction with all the relevant processes, controls including ITIL, GxP, EPM, GDPR etc.
•    Technical leadership of the ServiceNow platform within Reckitt – including the associated automations & integrations to ensure the tools remain fit for use.
•    As a core member of the Reckitt platform team, contribute to the Reckitt platform strategy to ensure Reckitt fully leverages the features per its entitlements.
•    Responsible for working with Reckitt ServiceNow platform team, Reckitt ITSM Global Process owners, & other product & platform owners to enable the platform roadmap.
•    Review existing set up and provide best practice recommendations in line with the OEM and ensure the implementation stays close to Out of Box
•    Be a thought leader & drive independently some of the strategic platform areas – Eg: platform health, compliance of ServiceNow systems, integrations, Common Services Data Model (CSDM), CMDB, data, access and tooling policies etc.
•    Strong individual who can collaborate with senior stakeholders within Reckitt, influence other product line roadmaps & enable the right things for Reckitt.
•    Drive continual improvements with ServiceNow best practices and ongoing knowledge of latest ServiceNow features 
•    Drive effective design and solution sessions by having good knowledge of Design Thinking, experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, SOAP, RESTful API, etc.), and UI/UX



•    Technical expertise on ServiceNow – deep functional & technical expertise on ServiceNow platform, data model, ServiceNow app development, scripting & integrations
•    ServiceNow Experience should be 5+ years - should have experience in Technical Architecture, design & Solutions on ServiceNow, including Service Portal & mobile app (Employee and Agent)
•    Design/Architect CMDB, ServiceNow Discovery, Asset Management and SCCM Integration
•    Advanced knowledge and experience on ServiceNow Modules like Incident, Problem, Change, CMDB, Asset, Service Catalog, Service Portal, Knowledge, Discovery, Performance Analytics etc.
•    Cross experience on additional product lines (SPM, HRSD etc.) will be an advantage. 
•    Experience in setup and integration of ServiceNow in Azure cloud landscape will be a plus

Technical / Professional Qualifications
•    Experience required should be between the range of 7 to 10 years (required)
•    Active ServiceNow CSA, ITSM Implementer, CAD certifications
•    B.E. / B. Tech. or MCA (required)
•    Agile Scrum experience (desirable). SAFe PO-PM (Good to have)
•    ITIL4 MPT OR ITIL V3 Intermediate OR above (Good to have). 
•    Experience in Healthcare, Retail domain is a plus


At Reckitt, we recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. Come and join a team whose purpose is to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.

All qualified applicants to Reckitt will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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