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IT&D Solution Architect- HR Service Management

City:  Hyderabad

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. 

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. 

IT and D

In IT&D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.  

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen. 

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches. 

About the role

We're searching for a forward-thinking IT & D Manager, Platform / Solution Architect to join Reckitt's IT & Digital team — a team acknowledged for keeping us interconnected in an ever-evolving digital landscape. Your role will encompass creating cutting-edge end-to-end solutions and strategising closely with business and IT stakeholders. This is an invitation to bring your expertise to a place where you can nurture growth, influence progress, and be a driving force in helping us achieve our purpose. 

Your responsibilities

- Template Management and Solution Delivery support
- Support the development of a blueprint to achieve standardised HR solutions within RB to simplify the change process going forward
- Govern and enforce the standardised solutions for projects, programmes and continuous improvement initiatives related to the HR Systems solutions within RB
- Support the Global HR Systems Lead in identifying opportunities to streamline, consolidate or simplify the HR Systems landscape
- Advise and support the BRDs during the business case definition stage to ensure standardisation is maintained
- Support Business Analysts during business requirements capture to ensure that standardisation will not be compromised by the change
- Where required, work with delivery partners to ensure that any functional designs they are delivering are in line with RB practices             
- Ensure consistency, standardisation and optimisation of HR Systems & Templates across Reckitt

The experience we are looking for

•    7 + years of experience in implementing and supporting IT solutions in either ITSM or HR space
•    3 + years of Expertise in ServiceNow HR Module 
•    Knowledge and experience integrating ServiceNow with SuccessFactors 
•    Strong understanding of ServiceNow Development Platform including, CMDB, Asset Management, Change Management, Custom Development
•    Should have knowledge in Knowledge Management and case management modules
•    Experience with data migration and data management activities in ServiceNow
•    Plan / schedule project activities. Lead end-to-end testing process
•    Working with cross functional teams (HR, Finance, IT) and 3rd party providers
•    Experience of supporting complex change and / or multi-disciplinary projects
•    Able to build and maintain strong and effective relationships

The skills for success

Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement, Digital Strategy, Product Solution Architecture, Cyber Security Strategy, Cyber Security, Data Privacy, Portfolio Management, Data Governance, Product Compliance, Media Analytics, advertising, Consumer Engagement, Market Value, Market Chain, Data Driven Practices, Advanced Analytics, Data Analytics, Governance. 

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. 
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. 


We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. 

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law. 

Job Segment: Counseling, Nutrition, Healthcare

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