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Assistant Product Manager - Sales Excellence (SFA)

Role Summary

  • A key focus within Reckitt is to implement front line systems to deliver synergy, cost savings and drive the business forward. The Assistant Product Manager - Sales Excellence (SFA) is a key driver of this. 
  • Providing business-oriented expertise and leadership to the business on projects involving Front line systems and process modelling using standard investigation & modelling techniques. 
  • Working with business partners to define business application requirements in both technical and user friendly language, proving vital input into the assessment, design, development and implementation of business solutions to leverage competitive advantage. 
  • The role will require effective communication and team working skills, the ability to formulate clear recommendations on Business and Technical issues and a drive to achieve within set timelines and objectives.
  • Additionally the role is expected to provide selective application support to the business ensuring that key front line systems for Trade Sales and Medical Sales are operational.

Job Responsibilities and Accountabilities

Specific Scope / Dimensions of this role:

  • Applying own knowledge and skills inclusive leveraging on the broader global & area support organizations to support the business through the following processes using core systems
  1. Sales Force Efficiency improvement
  2. Trade and Marketing spends process
  3. Business Intelligence
  4. Process Automation
  • Work with local IMEX and IT BRM to deliver Regional/Area/Global front line focusd projects and other initiatives for ASEAN.
  • Work with local IMEX to help develop a roadmap for user acceptance and rollout of applications inclusive develop training programs for end users in ASEAN.


Business and Application Support 

  • Ability to create and manage the creation of systematic and consistent requirements specifications in both technical and user friendly language, continuously analysing and verifying requirements throughout the project life cycle 
  • Define resulting application changes and develop cost/benefit comparisons.
  • Translation of  conceptual user requirements into functional requirements
  • Create process models, specifications, diagram and charts to provide direction to developers and or the project team
  • Research review and analyse effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leverage of the process 
  • Use of Investigation techniques e.g.: interviews, workshops, observations, scenarios, prototyping, quantitative approaches 
  • Document  and analyse existing business processes in order to define current business activities for the development of procedures & models and make recommendations for process improvements 
  • Identify and realise potential value within existing applications 
  • Support and maintain standards within existing application suite
  • Identification of workarounds or specification of system change requests to provide standard solutions to identified issues.
  • Develop budgets and time frames for process changes in order to support company objectives 


Project Management 

  • Collaborate with local IMEX lead to determine project scope and vision 
  • Execute local/Regional/Area/Global projects with local IMEX lead through whole lifecycle of  Project management using Reckitt methodology
  • Provide timely and good quality project deliverables as stipulated with the Reckitt Project management methodology.

Professional Qualifications and Experiences

  • Minimum 1 years of experience in supporting SFA/MFA solutions, ERP and Process Automation solutions.
  • Knowledge in JD Edwards/ SAP preferred but not mandatory.
  • Experience in identifying process improvements & coordinating their implementation
  • Proven experience with business and technical requirements analysis, elicitation, modelling, verification and methodology development. 
  • Experience in overseeing project deliveries from various stages covering from design, development, testing and implementation of software and hardware solutions, systems or products. 
  • Able to exercise independent judgement and act on it.
  • Experience in writing business feasibility reports and undertaking presentations.
  • Strong track record of leading projects and achieving results.
  • Experience working in a team oriented, collaborative environment. 
  • Excellent listening, interpersonal, written and oral communication skills. 
  • Excellent analytical, mathematical and creative problem solving skills, logical and efficient with a keen attention to detail.
  • Flexibility in thinking and pragmatic problem-solving skills.
  • Ability to effectively prioritise and execute tasks while under pressure. 
  • Strong customer service orientation.
  • Excellent understanding of the organisation’s goals and objectives with a strong commercial and business awareness.
  • Exposure to matrix organisations beneficial.
  • Proven experience of leading a project team, within a multinational, or FMCG company.
  • Demonstrated project management skills.


All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law. 

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