Global People Services Lead, NA and Canada

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Human Resources​

Our HR Team are the force for good that bring Reckitt's ambition to life. We work together to ensure the delivery of sustained profitable growth by unleashing the power of our purpose, people and performance.

Now is an exciting time to be part of shaping the future of HR, influencing an exciting global organisation, while developing business and functional leadership skills, all at the same time.

Whatever your role in our HR community, you'll take ownership of your projects and workstreams. We focus on developing our leaders to spearhead our culture and growth, so you'll be supported and mentored to deliver the right plans to drive business performance - and we'll celebrate the results with you along the way. 

About the role

The Global People Services Lead, NA and Canada is accountable for leading Global People Services (GPS) Operations for the North American region, which includes Payroll & HR Operations services delivered locally and other HR services provided remotely by GPS India center. This role would be part of GPS leadership team and acts as an escalation point for all GPS services provided to the NAC region. In this role, you'll drive monthly GPS services governance meetings with key senior stakeholders including Human Resources Directors, Finance Directors and Finance Controllers. You'll bring your expertise to a vibrant team, ensuring our payroll processes shine with precision and compliance. Your analytical skills will not only reinforce the trust of our employees but also contribute to our culture of transparency and fairness.

Your responsibilities

• Oversee HR Services for North America, fostering collaboration and conducting performance evaluations
• Ensure US & Canada payroll processes adhere to SOPs, guidelines, and regulations
• Manage and control time and attendance data, ensuring compliance with policies and laws
• Utilize dashboards, KPIs, SLAs, and project management tools for effective operations
• Participate in critical projects, applying project management methodologies for issue resolution
• Highlight deviations, ensure adherence to compliance, and collaborate with payroll partners and advisors
• Work with HR teams in India and the UK to resolve HR operations issues and conduct root cause analyses
• Act as the single point of contact for queries and issues, partnering with HR, finance, audit, and payroll stakeholders
• Review and correct payroll errors, report financial impacts, and ensure accurate payroll systems
• Lead initiatives for audit, productivity, learning, and development, and contribute to transformation projects
• Partner with vendors to ensure operational efficiency and maximize ROI beyond contractual obligations
• ​​​​​​​Lead continuous improvement efforts including review of new and emerging technologies and solutions
• Develop 3-5 years roadmap and strategy for Reckitt HR service delivery

The experience we're looking for

• 15+ years of experience in HR, HR Services, Payroll or relevant background
• Proven experience as a HR Services/ Operations/ Outsourcing business in North America
• Must have relevant North America payroll experience on with understanding of FLSA, Supplemental Wages, computation of OTs and Bonuses
• Proven managerial skills with respect to manage HR Operations and Payroll Teams
• Adept at Change Management and Communications
• Knowledge of one or more of the HRIS and Payroll application systems
• Experience with Global View platform & SuccessFactors preferred 
• Ability to work in a complex matrix organization
• Effective communication and interpersonal skills
• Should be effective in prioritization and networking within Organization’s ecosystem
• Demonstrated aptitude for acquiring new technical skills in data reporting
• Ability to influence at a senior level across functions (HR, Finance, IS, BSG, IMEX, 3rd party support).

The skills for success

Payroll, HR Services, HR Shared Services, HR Process Improvement, Process management, Organizational structure, Compensation & Benefits, Solutioning, Coaching skills, Facilitation skills, Change management, Execute plans, Strategic mindset, Employment engagement, Digital literacy, HR Data Analysis, Data management; Employee data management, Operational Excellence, Commercial acumen, Courageous leadership.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

US salary ranges

USD $151,000.00  -  $227,000.00

US pay transparency

The base salary range for this role will vary based on experience in job and industry, training and education, skills relevant to the position, and other factors permitted by law.  In addition to the base salary, the position is eligible for an annual discretionary bonus, which is subject to change each year.

Reckitt offers eligible employees competitive benefits including medical, prescription, dental, vision, life and disability insurance; paid time off for vacation, sick, and Company recognized holidays; a 401(K) plan; generous paid parental leave; adoption and fertility support; tuition reimbursement; product discounts; and much more!

If reasonable accommodation is needed to complete your application, please contact NAtalentacquisition@reckitt.com. Reckitt is committed to the full inclusion of all qualified individuals.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.