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Customer Service Specialist

City:  Suzhou

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.


Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

As a Customer Service Coordinator at Reckitt, you'll take on a dynamic role that's at the crossroads of customer satisfaction and supply chain excellence. Here, you can stretch your abilities, collaborating across functions and gaining invaluable insights into our global supply chain. Your contribution will keep our business running smoothly and ensure our customers feel valued at every touchpoint. This is your chance to be part of a forward-thinking team, drive meaningful change, and advance your career in a vibrant and supportive environment.

Your responsibilities

- Enhance customer service by supporting projects and day-to-day operations.
- Partner with various teams to deliver exceptional service and foster strong relationships.
- Maintain data accuracy and champion best practises within your team.
- Contribute expertise to our internal practises and systems.
- Drive continuous improvements and support your team in achieving our strategic objectives.

The experience we're looking for

- Strong attention to detail with the ability to manage tasks efficiently, especially under tight deadlines.
- Experienced in collaborating with individuals at all levels and driving process enhancements.
- Basic understanding of supply chain dynamics and the role of an analyst.
- Skilled in SAP and Excel, leveraging these tools to support data integrity and decision-making.
- Proactive in taking ownership of tasks to completion, demonstrating initiative and adaptability.

The skills for success

Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Acumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.


We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Job Segment: Counseling, Nutrition, Healthcare

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