Customer Service Coordinator

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

About the role

6-month Contract Position

The Customer Service Coordinator is a key role in Reckitt/Mead Johnson’s effort to provide superior customer service to our Canadian customers while being part of a highly driven, strong performing team. The role will be responsible for supporting strategic supply chain partnerships amongst selected customers with a strong focus on supply chain and logistics collaboration for service and efficiency.

Your responsibilities

• Manage and coordinate Customer Service operations and liaise with Sales team and wider Supply Services team to ensure we deliver outstanding results
• Provide stellar customer service by representing and understanding the distinct needs of our customers.
• Establish and deepen customer relationships, ensuring seamless transactions and service quality.
• Lead activities needed to maintain seamless communication with the Customers and the Sales Teams.
• Manage team operations to ensure effective problem resolution, capacity planning, and smooth supply chain coordination.
• Work closely with cross-functional teams to maintain optimal inventory levels and on-time product delivery

The experience we're looking for

• 1-3 years experience in Customer Service, Logistics and/or similar Supply Chain role
• Self-Starter: You believe in planning, you practice good judgment and have the ability to work independently.
• Influencer: You have the ability to work with different stakeholders and gain their buy in on newly created processes through leveraging your leadership and motivational skills.
• Strong communicator: You are clear and concise in communicating statuses / required actions, and are comfortable presenting across multiple levels of the business.
• Customer focused: You take pride in maintaining positive relationships with internal and externals customers. You have experience working with a top tier customer and are comfortable working with their Sr. Leadership. 
• Organized: You manage multiple priorities within a fast-paced environment to deliver on time and in full.
• Analytical: You are able to confidently analyze, verify and summarize data while quickly grasping issues and identify opportunities
• Computer Savvy: You have experience working with SAP, Microsoft Excel, Access, PowerPoint, and Word

The skills for success

Supply Chain Management, Business Partnership, Collaboration, Partnership building, Relationship management, Business acumen, Productivity management, Logistics management, Project management, Improve business processes, Advanced analytics, Data analytics, Manufacturing excellence, Ecommerce.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.