Adoption Manager - MarTech

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. 

About IT

In IT&D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.  

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen. 

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches. 

About the role

We are looking for a MarTech Adoption Manager to join our team and help Reckitt achieve its marketing goals with our Marketing Content Management technology. Reckitt is a global leader in health, hygiene, and nutrition, with a portfolio of trusted brands that improve the lives of millions of people every day.

As a MarTech Adoption Manager, you will be the Global point of contact for Reckitt's marketing function, ensuring that they can create, manage, and distribute engaging and relevant content across multiple channels and platforms. As Reckitt operates in over 50 countries globally, you are supported by a network of IT&D colleagues in each key geography co-responsible for driving tech adoption in the company.

Your responsibilities

You will work closely with the teams that use our technology for Digital Asset Management (DAM), Product Information Management (PIM), and packaging artwork management. You will be a member of the wider Global IT&D Team that manage these solutions. Each Platform team is focused on ensuring the respective platforms are continually evolving and fit for purpose, and this role facilitates the continued adoption of the combined ecosystem from the point of view of the Marketing users, ensuring the wider benefits are clear to the marketing community. These technologies are essential tools used in combination for creating, managing, and distributing high-quality content for Reckitt's products across different channels and markets, yet today can be seen to operate in isolation. You will help Marketing leverage our technology to streamline their workflows, ensure consistency and accuracy of their content, and improve their time-to-market.

The experience we're looking for

- Excellent communication and interpersonal skills, with the ability to build rapport and trust with senior executives and stakeholders

- Strong knowledge of content marketing best practices, trends, and tools, as well as the ability to translate them into actionable insights and recommendations

- Experience in using Content Operations Management technology or similar platforms to create, manage, and distribute content across multiple channels and platforms

- Ability to analyze data and metrics to measure and improve the impact and ROI of content marketing initiatives

- Proactive problem-solving and troubleshooting skills, with the ability to anticipate and resolve issues before they escalate

- A growth mindset and a passion for learning new things and staying updated on the latest developments in the industry

- A bachelor's degree or equivalent in marketing, business, communication, or a related field

- At least 3 years of experience in a customer success, account management, or consulting role in a B2B SaaS company

- Experience working with clients in the health, hygiene, or nutrition industry or a similar vertical

- Fluent in English, both written and spoken

The skills for success

Product Development, system development, Project Management, Programme Management, Design Thinking, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Digital Strategy, Cyber Security Strategy, Cyber Security, Data Privacy, Data Governance, Product Compliance, Data Driven Practices, Consumer Engagement, Market Value, Market Chain, Data Driven Practices, Advanced Analytics, Data Analytics, Governance. 

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. 
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. 
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.