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IT&D Product Manager, Modern Management

Description

Role Purpose: 

 

This position is accountable for:

  • The Modern Management Product Manager will be responsible for guiding the architecture and technology solutions underpinning Reckitt’s endpoints infrastructure. The desired outcome is to deliver a high performing continuously improving end user experience as part of Reckitt’s Digital Workplace.
  • Acting as the owner and focal point for this business-critical internal product used daily by over 40k+ employees and partners in Reckitt.
  • Defining the product roadmap and the capabilities required.
  • Understanding the technical landscape and involving the correct SMEs as required.
  • Creating, reviewing and/or approving of design changes in this technical domain.
  • Accountability for support and maintenance, leading and managing the outsourced support team.
  • Managing the product against agreed budgets for licensing and support costs. Working with finance and procurement teams on contract renewals and changes. 

 

Scope:

 

  • As the Product Manager, the role is responsible to ensure that the product roadmap is defined, and that any technology deployment or change is successful and optimised in terms of capability, flexibility and simplicity.
  • Is accountable for the End User Computing service and availability. Delivers ongoing support and maintenance of the Product thorough a partner-led outsourced team. Acts as an escalation point for technical teams and provides guidance and hands on expertise.
  • Manages the outsourced partner against contractual obligations and cost.
  • Manages subscriptions ensuring costs are optimised within Reckitt’s Enterprise Agreement.
  • They will adhere to the architecture and technology governance processes for the Reckitt Modern Management technology landscape. Leads and/or facilitates the development of appropriate standards and best practices, in addition to the paths by which they may be achieved and monitored.
  • Communicates detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other architects.
  • Collaborates with Reckitt colleagues, customers, vendors, and other parties to understand and develop solutions. Working closely with Cyber, Legal and Privacy teams to ensure compliance is maintained.
  • Develops a sound understanding of existing relevant technology, vendors, systems and processes, their strengths and limitations, providing practical solutions on how they may be improved and developed.
  • Participates in the evaluation and/or selection of configurations, solutions or products, including, vendor and product evaluations.
  • Applies strong analysis, research and problem-solving skills across a wide array of systems and situations, including those which may be unfamiliar, in order to address critical issues.

Skills & Experience required:

 

 

  • 5+ Years of relevant technical IT experience.
  • At least 5 years hands on experience of MS Intune/ConfigMgr at scale (more than 10k users).
  • Preferably, professional experience including:
  • o    Deployment and management of Windows 10/11 in large, geographically spread organizations (15k devices or more)
  • o    Deployment and management of Microsoft 365 Apps using MS Intune/Office Portal
  • o    MS Windows deployment using Autopilot
  • o    Licensing approaches and available user licensing SKUs
  • o    Identity and application access (i.e. Active Directory / Azure AD)
  • Experience working in remote / virtual Global teams with diverse geographic project delivery.
  • Experience of managing outsourced / offshore project and support teams. 
  • Fluent English written and spoken.
  • Good commercial focus.
  • Process and ITIL documentation requirements.
  • Previous experience of GxP environments would be an advantage but not required.
  • Organizational Migration, divestment, or deployment experience would be an advantage but not required.

 


Personal Attributes: 

 

  • Proven success as a domain lead / architect/engineer or similar role in a global, blue-chip, enterprise grade environment.
  • Strategist - Demonstrated ability to make significant decisions and recommendations on complex issues to achieve long-term results and strategic objectives.
  • Ability to be flexible and work analytically in a problem solving environment. 
  • Ability to work successfully with minimal supervision in an atmosphere of multiple requirements, shifting priorities, and deadline pressures.
  • Strong interpersonal, communication skills, written, verbal and presentation. 
  • Ability to show excellent attention to detail.
  • Leadership, organizational & multi-tasking skills.

 

We offer… 

 

  • Unique opportunity to gain experience in working in dynamic, multi-national environment 
  • Potential to build a long-lasting career within Reckitt, based on your skills, preferences and results 
  • Possibility to work in a hybrid mode 
  • Annual bonus 
  • Multisport card 
  • Lunchpass card 
  • Life & health insurance 
  • Access to myBenefit cafeteria 
  • Birthday leave 
  • Discount card for shopping at Carrefour 
  • Discounts on products in our corporate shop 
  • ...and many more! 

Apply now »