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IT&D Product Manager Pharma (SFA)


This role provides the opportunity for a highly experienced professional to be the key strategic partner between our Global sales & IT&D community. Driving a simplification and digitization agenda, that ensures continued outperformance with our customers and consumers. An immediate focus for this role is to facilitate the roll out of Newspage CRM globally across 20 markets replacing existing CRMs within the Reckitt environment.



In the role, you will:

  • Demonstrate and utilize their expert knowledge and experience on CRM implementation, process alignment and product development 
  • Product management using IT&D operating model principles and frameworks 
  • Champion the Reckitt data culture, co-creating joint strategies and synergies within Global & IMEX teams
  • Drive the simplification agenda, ensuring we are making decisions in an optimizing environment for our users 
  • To be an expert in Sales excellence principles across various channels
  • Stimulate new ideas to improve distribution and drive in-store execution, based on global insights, learnings, and executions
  • Understand business requirements and manages enhancements/ Change management track for the solution managed
  • Develop hands on knowledge of the Sales Excellence tool being used in Reckitt
  • Responsible for implementing, monitor, review Sales Excellence tools
  • Manages Request, Escalations and provide inputs as needed
  • Testing of New / exiting functionality of Sales tools
  • Will be required to manage a team of direct reports

Skills and Experience:

  • Experience with CRM applications and services such as Cegedim , IQVIA & Accenture Newspage
  • Experience with Azure cloud environments
  • In line with Reckitt’ s core values the candidate will be achievement focused and able to work in a direct and often pressurized environment
  • Entrepreneurial skills in terms of innovation and problem solving are key along with tenacity, tough-mindedness, and ability to influence and demonstrate strong team working abilities and commitment
  • Displays a high sense of urgency. Makes sure the job gets done
  • Effective teamwork & Communication skills
  • Strong commercial understanding of business issues / opportunities
  • Strong analytical skills with ability to develop strategies, tactics, and measurable implementation plans
  • Resilient and able to respond under pressure
  • Financial skills, P&L understanding
  • B. Tech / BE in any IT/Software-related discipline
  • Understanding of FMCG Commercial Business Process (Distributor- Retail)


All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law. 

Job Segment: Pharmaceutical, Healthcare

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