Adoption & Internal Comms Management Analyst

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

IT and D

In IT&D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen. 

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches. 

About the role

Over the last year as part of our global IT transformation, we've invested heavily in our global platforms. We've bought in some new amazing technology and processes that will help make the lives our workforce easier and to have access to resources to help propel their careers with us.

Because of this, we need help to spread the word internally and communicate to our global teams what is available to them and importantly, how this will assist in their day to day work and increase user adoption.

That's why we're looking for an Adoption and Communications Analyst to come and work with our technology managers to understand what products and system changes are happening, prepare internal comms and ensure our workforce understand the use cases of each digital and technology change happening within the business.

We want to ensure new changes are visible to the workforce and people understand how it benefits them.

Your responsibilities

• Support the execution of digital adoption programs that involve changes to business processes, systems, technology, job roles, and organisation structures
• Build comprehensive and cohesive adoption and engagement approach considering a number of vehicles to optimise the messages that are required to be sent
• Analyse change requests, assess change impact, identify business needs, and document requirements
• Seek regular feedback of effectiveness of activities and seek to address continual improvement.
• Apply a structured methodology and assist change management activities such as communication, training, resistance management, and change evaluation.
• Creating and Supporting the Community of Practices
• Measure the ROI of digital adoption initiatives
• Responsible for all Global Platforms communication & channels moderation 
• Drafting and publishing communications for Global Platforms Senior stakeholder, and Reckitt Internal comms team review.
• Produce internal content as necessary (e.g. newsletters/ SharePoint, weekly updates, feeds)

The experience we are looking for

• IT Adoption, Office365 experience
• Change Management Process
• Solid IT delivery background – ideally with understanding of different technologies
• PROSCI
• Experience in web design and content production particularly SharePoint (Desirable)
• Proven experience as adoption and engagement specialist
• Experience in copywriting and editing.
• Working knowledge of MS 365 and co-related Apps: MS Teams, Workplace by Meta, Sharepoint, Forms, Planner. 
• Excellent communication (oral and written) and presentation skills
• Highly proficient command of English

The skills for success

Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, Innovation Processes, Innovation, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement, Digital Strategy, Product Solution Architecture, Cyber Security Strategy, Cyber Security, Data Privacy, Portfilio Management, Data Governance, Product Compliance, Media Analytics, advertising, Consumer Engagement, Market Value, Market Chain, Data Driven Practices, Advanced Analytics, Data Analytics, Governance.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. 

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.