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IT&D Sr. Analyst, Product Management - Pharma CRM


Want to see technology make the difference? As IT&D Sr. Analyst, Product Management - Pharma CRM, you’ll have the freedom to innovate, finding new ways to make our business faster, smarter and more agile than ever.

Work as part of Global Sales Execution, IT&D Excellence there and manage the PE Execution/CRM across multiple countries and vendor teams.

In the role, you will:

  • Works as an SME of the tool and manage stakeholders in different countries on Global Sales Solutions including Pharma channel
  • Utilize IT operating model framework to facilitate planning, alignment, demand & change management
  • Ensure adherence to enterprise architecture standards and frameworks
  • Understand business requirements, managed enhancements and drives change management activities
  • Understand the Sales Process across different countries in Reckitt
  • Collaborate with key stakeholders to drive business value through IT products
  • May be required to work with teams managing Satellite systems for establishing Integration
  • May be required to explore/deploy the tool to new countries
  • Responsible for implementing, monitoring, reviewing Sales Excellence tools
  • Manages Request, Escalations and provides inputs as needed to assigned countries
  • Handle assigned BAU projects
  • Testing of new / exiting functionality of Sales tools

Skills Required:

  • Education in IT/Software-related discipline
  • Should be from Techno-Functional background
  • Understanding of FMCG Commercial Business Process (Distributor-Retail) will be an advantage
  • Should have lead/part of large scale SFA/MFA/ 4P Audit solution deployment across FMCG sector and shall possess Project Management skills
  • Agile project management experience/certification advantageous 
  • Good Analytical skills, Software Development Life Cycle and process mapping will be an advantage
  • Creative problem-solving skills and ability to work on their own initiative to drive and deliver results
  • Excellent communication, presentation, documentation, and interpersonal skills
  • Ability to work hands-on in a fast-paced, potentially high-pressure environment
  • Ability to interact clearly with business users to ensure that software solutions fulfill strategic business needs
  • Fast learner, willingness to learn new technologies
  • Proficiency in Microsoft office suite such as Excel, PowerPoint, etc. is desirable


All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law. 

Job Segment: Pharmaceutical, Healthcare

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