Commercial Excellence & Sales Force Effectiveness Manager, ASEAN

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Sales​

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online.

Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success.

We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

About the role

As part of the Nutrition Global Medical Operations team, the Medical Sales Force Effectiveness (SFE) Manager will work closely with local and regional teams to improve the performance and impact of the Medical Sales Force across key ASEAN markets. The role will lead the implementation of SFE programs, tools, and processes to help optimize field team productivity, ensure better customer engagement, and support commercial growth.

This role requires frequent international travel (approximately 20–30% of the time), with a focus on Thailand and the Philippines, as well as Malaysia/Singapore (as one cluster), Indonesia, and Vietnam.

Your responsibilities

In summary, you'll:

• Work with local Sales, Medical, Training, and Marketing teams to implement SFE strategies aligned with global standards.
• Use CRM tools (especially Veeva) to track, analyse, and improve sales force performance.
• Support markets in the creation of cycle plans, KPIs, and territory alignment based on data insights.
• Monitor field force activity across digital and in-person channels, providing insights and recommendations.
• Lead local deployment of global SFE initiatives and training programs.
• Evaluate performance gaps and recommend practical solutions to improve field effectiveness.
• Collaborate with cross-functional teams to align on goals, share best practices, and ensure consistent execution.
• Support the design and rollout of incentive schemes and productivity dashboards.

The experience we're looking for

• 3+ years of experience in Sales Force Effectiveness, Business Intelligence, or Sales Operations in the pharmaceutical or healthcare industry.
• Willingness and ability to travel up to 30% of the time across Southeast Asia (Thailand, Philippines, Malaysia/Singapore, Indonesia, Vietnam).
• Hands-on experience with Veeva CRM and data analytics for medical or commercial teams.
• Strong analytical and project management skills.
• Familiarity with sales incentive models, territory management, and field coaching processes.
• Ability to translate insights into action with strong stakeholder engagement.
• Excellent communication and presentation skills in English.
• Experience working cross-functionally in a matrix organization.

The skills for success

Drive Innovation, Analytical skills, Consumer Insights, Presentation skills, Product sustainability, Category Strategy, NEW Product Development, Brand Strategy, Business Intelligence, Data Analytics, Salesforce Effectiveness

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.