Customer Services Manager Iberia (temporary)

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Supply​

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

Reckitt is looking for an inspiring Customer Service Manager to shape the heart of our customer experience. Your role will extend beyond managing day-to-day service interactions; it involves nurturing multicultural teams to cultivate excellence in everything we do. You will be the champion of our customer-first approach, empowering your team to create meaningful connexions and ensuring every interaction is a step towards a brighter future. Enhance your leadership journey with us, where your innovative spirit and dedication to service can truly make an impact.

Your responsibilities

• Manage the Customer Service team training needs are met, and they grow as company plans
• Build and maintain a relationship of trust with clients.
• Management of internal and external customer relations: ensuring the communication of information to relevant stakeholders and participating in performance meetings.
• Monthly follow up of KPIs
• Controls Reception and lapse time of orders
• Coordinates and supervises the Customer Service Team.
• Coordinates and supervises master data base maintenance, purchasing orders and issues service
• Supervises alignment between products catalogue and customers’ orders
• Supervises customers agreements’ compliance, and their maintenance, as well as payments received
• Coordinates with logistics & sales product delivery to customers.
• Supervises customers’ credit control and established limits
• Ensures provisions are well done according to PtP’s situation analysed by their team
• Takes decisions to correct deviation from established plans

The experience we're looking for

• Master degree level (business school, engineer or equivalent)
• 5 years of experience in Supply Chain (customer service/planning/operations /logistics management), ideally in a FMCG environment.
• Business knowledge (key performance indicators of commercial services)
• Knowledge of the supply chain
• Basic financial knowledge (P&L)
• ERP knowledge (SAP ECC)
• Mastery of MS Office, Powerpoint and Excel
• English Advanced level

The skills for success

Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Acumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.