Customer Supply Director, Walmart

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Supply​

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

The Customer Supply Director is responsible for the management of all Supply and Customer Service activities for Walmart supporting $2 Billion in Gross Sales across all Reckitt business units.

The primary role of the Customer Supply Director is to lead Reckitt in creating a sustainable, and top tier excellent supply chain required to maintain joint business partnership with Walmart now and for the future; additionally the Customer Service Director is responsible for efficiently and effectively leading the Customer Supply Chain team to deliver Reckitt’s strategy, meet and exceed customer expectations, and champion the needs of the customer in the end-to-end supply chain. This role serves as the key supply chain contact for both internal and external Supply engagement. The Customer Service Director supports achievement of the company’s sales and revenue objectives by delivering exceptional customer fulfillment and enhancing the customer experience.

Your responsibilities

• Manage comprehensive supply chain operations, include procurement, logistics, and distribution, to optimise efficiency
• Lead a dedicated team, fostering a culture of continuous improvement and goal achievement
• Engage with suppliers to establish robust relationships and negotiate contracts that advance our supply goals
• Analyse processes, pinpointing areas for improvement and instituting cutting-edge strategies for cost savings
• Oversee inventory control to maintain optimal stock levels and streamline warehouse management
• Uphold the highest standards of compliance, ensuring all supply activities align with industry regulations and our commitment to quality

The experience we're looking for

• A Bachelor's Degree in Supply Chain or a related business field is required
• Minimum of 10 years of progressively challenging work experience in the management of customer service, supply chain or sales, preferably in the consumer packaged goods industry
• Minimum of 5 years experience supporting Walmart directly
• Must demonstrate a proven ability to lead teams toward achieving business objectives along with the ability to encourage teamwork and foster career development
• Exceptional understanding of Sales and commercial functions, as well as internal/external supply chain principles, processes, and systems to include order management, transportation, forecasting, manufacturing, and warehousing
• Experience with, and a high level of comfort in, direct contact with the customer both at an everyday operational level as well as Senior Leader
• Experience as a manager with direct reporting responsibilities. Demonstrated ability to lead and develop people. Ability to analyze data and assimilate relevant data into recommendations and decisions
• High proficiency with computer systems and software applications
• Superior communication skills - written, oral, and presentation
• Demonstrated ability to think beyond the “now”, initiate action, and lead improvements
• Ability to travel as needed to support business needs and professional development

The skills for success

Supply Chain Management, Business Partnership, Collaboration and partnership building, Business Accumen, Improve business processes, Advanced Analytics, Data Analytics, Distribution Logistics, Logistics Management, Management Third-party Logistics Providers, Supply Chain Planning, Category Management Expertise, Supply Management, Procurement.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

US salary ranges

USD $150,000.00  -  $226,000.00

US pay transparency

The base salary range for this role will vary based on experience in job and industry, training and education, skills relevant to the position, and other factors permitted by law.  In addition to the base salary, the position is eligible for an annual discretionary bonus, which is subject to change each year.

Reckitt offers eligible employees competitive benefits including medical, prescription, dental, vision, life and disability insurance; paid time off for vacation, sick, and Company recognized holidays; a 401(K) plan; generous paid parental leave; adoption and fertility support; tuition reimbursement; product discounts; and much more!

If reasonable accommodation is needed to complete your application, please contact NAtalentacquisition@reckitt.com. Reckitt is committed to the full inclusion of all qualified individuals.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.