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Customer Service Trainee


Reckitt Hygiene division is the home of household brands such as Finish, Vanish, Airwick, Caldon, to name a few. Our portfolio is divided into four categories: Hygiene, Wellness, Relief and Nutrition. All are designed to support our consumers throughout their lives. At the core of our operations is a simple credo: Happier lives, Happier homes. This means that we are dedicated to nurturing the health of families throughout the world. We protect them from disease, boost their immunity at every stage of their lives and allow them to take control of their own health and treat their own symptoms. Our aim is to both eliminate preventable diseases and utilise technology to empower consumers. 
If you live and believe in entrepreneurship, responsibility, collaboration and partnership, you can consider yourself part of the team. You'll be part of an international and multicultural team where diversity is very high both in terms of gender and in terms of nationality, where performance and achievement are the common ground to build growth. 


We are looking for a Customer Service Intern (Logistics B2B) for our Reckitt Benelux office. 

Start Date: January
Type of contract: Traineeship 
Duration:  6 months
Location: Brussels 

Key Responsibilities

  • Reports weekly KPI’s for Service Levels and customer indicators internally and externally 
  • Updates KPI Scorecards for major Reckitt customers
  • Implementation & digitalisation of Excel reports via PowerBI
  • Day-to-day management of customer relationships for Reckitt key customers (Business-to-business relationship – no direct contact with consumers). 
  • Manage the ordering process from A to Z (order, stock control, outbound, returns, customer communication, delivery) 
  • Help prepare for customer meetings (analysis, PowerPoint)
  • Work closely with the warehouse, sales, and supply planning team to ensure on time and in full deliveries
  • Investigate and validate credit claims and look at ways to reduce errors. 
  • Challenge other departments on the status quo and take part in improvement projects
  • Help to improve customer service processes and build knowledge within the team 

We're looking for someone...

  • Eager to learn 
  • Field of study preferred: logistics, supply chain, business administration
  • Excellent analytical skills 
  • Excel knowledge (pivot table, basics formulas, etc) 
  • Powerpoint knowledge
  • ERP knowledge (PowerBI)
  • Ability to work in a dynamic international environment  
  • Problem solving mind-set 
  • Fluency in English mandatory (written and spoken) as well as Dutch and/or French

You'll love it because...

  • Opportunity to work in a FMCG with a team of result-oriented people who like to "work hard, 
  • Your own working station equipped with laptop and auxiliary 
  • Nice colleagues who will participate in your learning curve! 
  • Exciting responsibilities from day 1! 
  • Competitive compensation for your work 
  • The chance to progress your career within a truly global organization! 


Requirements: you must be enrolled at a university for the whole duration of the internship. 


At Reckitt, we recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. Come and join a team whose purpose is to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.

All qualified applicants to Reckitt will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Job Segment: Nutrition, Healthcare

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