Customer Service Representative

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

About the role

Delight customers and be the backbone of our success as a Customer Service Representative at Reckitt. In this role, you will develop and implement the supply strategy per customer in alignment with Reckitt strategic goals and will manage daily customer relationship. You will provide service or product information, solutions and relevant details to customers. 

Your responsibilities

• Order entry, coordinate order notifications, invoice and credit notes issues
• Ensuring that all the orders are completed and delivered on time to customers
• Preparing reports
• Close cooperation with customers, sales, logistics, finance and other external partners on a daily basis
• Other tasks assigned by manager
• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Analyzing and reporting product malfunctions
• Identify customer needs and help customers use specific features

The experience we're looking for

- Proven background in customer service with a strong emphasis on exceptional service standards.
- Highly detail-oriented with the ability to manage and prioritise a diverse workload under tight deadlines.
- Comfortable working with people at all levels and eager to own responsibilities and drive improvements.
- Familiar with Supply Chain concepts and the pivotal nature of the Customer Service Representative role.
- Proficient with SAP and Excel, using these tools to deliver accurate data analysis and business insights.

- Fluent Romanian and English.

The skills for success

Order management, Business Partnership, Collaboration, Relationship management, Business acumen, Improve business processes, Data analytics, Customer service.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.