eCommerce Key Account Manager

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Sales​

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

About the role

As eCommerce Key Account Manager your overall objective is to develop and implement the sales strategy per customer in alignment with Reckitt’s strategic objectives and longer-term basis. The eCommerce Key Account Manager is responsible for developing a strategic partnership with the customers and optimizing all aspects of the commercial relationship. In this role you will have accountability for the full scope of Reckitt’s commercial interaction with the customer, ranging from the development of sales strategy per customer to the management of promotional activities. You will be based in Bucharest and will report to the Head of eCommerce.

Your responsibilities

• Building long term partnership with existing online customers, as well as adding new channels/ developing new partnerships
• Responsibility for 4P's strategy implementation, with special focus on recommended assortment, promotions and KPI's (e.g.: unique visitors, conversions, per transaction value, repeat rate)
• Responsible for the promotional strategy per customer and promotional execution
• Manage trade spending and customer negotiations, prepare accurate sales forecasts
• Implementation and ongoing management of the category strategy per customer
• Continuous improvement in the management of the account by identifying opportunities for efficiency, profitability and improvement in the management of categories
• Analyzing key data (e.g.: online specific sell-out data, turnover, listing, promotional plans, ROI on Trade investment)
• Close cross functional interaction with Trade Marketing, Planning, Marketing, Logistics, Finance, and IS teams
• Prepare customer specific activity proposal and accurate internal feedback of the promotional plan/calendar in the requested lead time 
• Performance of Sales Analyses (Share, 4P, Financial data)
• Handling invoice complaints, price communication/negotiation, price setting in commercial system

The experience we're looking for

• 3-5 years of FMCG experience in Sales/ Marketing or Key Account Management, eCommerce knowledge would be a plus
• Bachelor’s degree ideally in a business-related subject
• Fluency in English and Romanian
• Experience in influencing and engaging senior management with strong interpersonal skills
• Strong commercial understanding of business issues/opportunities
• Highly analytical and numerate attitude
• Strong understanding of sales and marketing strategy and planning issues
• Results oriented, entrepreneurial and self-motivating, driven to achieve even when faced with obstacles
• Ability to manage uncertainty in a fast-paced environment
• Ability to close annual contract trade terms and keep contact with the lead buyer independently

The skills for success

Key Account Management, Ecommerce, Analysing sales data, Consumer Insights, Collaboration and partnership skills, Influencing, Sales strategy development, Business accumen, Sales negotiation, Strategy Execution, Operational Excellence.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.