Detailing Force Effectiveness Manager Coastal

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Sales​

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

About the role

This role is responsible for coaching, upskilling and improving effectiveness of the Medical Detailing Representatives infield coastal region South Africa. Liaising with Capability Education and Training Manager for Africa, Senior Data Analyst Africa and the Head of Professional Marketing Africa to improve the effectiveness infield and ensure that all KPI’s and targets are met, ensure the regional team is compliant and doing the right thing always, building relationships with customers when working with the Medical Detailing Representatives infield to expand and improve brand equity with Health Care Professionals.

Your responsibilities

• Laise with Medical Marketing Department together with the Head of Professional Marketing Africa, on the implementation of core Professional Marketing Programs, CME activities, Round Tables etc. and provide feedback to the Head of Professional Marketing Africa on the training needs associated with these programs and their effectiveness. 
• Align the cycle plans with the Head of Professional Marketing Africa before the monthly Cycle Meeting
• Monitor performance of Medical Detailing Representatives against the agreed KPI’s and Targets by means of data and feedback reports from Medical Training & CRM Excellence Manager.
• Coach Medical Detailing Representative to conduct Infield Detailing (Category Detailing/Training, Product Detailing/Training) to provide them with the knowledge and skills needed in achieving competitive superiority.
• In partnership with the Head of Professional Marketing Africa and HR, develop the incentive plan and monitor the effectiveness of the plan on a regular basis.
• In partnership with the Head of Professional Marketing Africa and HR, develop special incentive plans to reward and recognize High Performers, setting specific goals and metrics.
• Support in house training programs for the Medical Detailing Team, to enhance the medical detailing effectiveness in order for them to reach all KPI’s (Call and Coverage to HCP’s, implementation of cycle plans and optimizing customer engagement)
• Together with the Capability Education and Training Manager for Africa, identify required training programs, Detailing Force Effectiveness tools, data and feedback report to ensure that the implementation plan will be achieved.
• Assist Capability Education and Training Manager for Africa in planning and creating developmental plans for Medical Detailing Representatives focusing on improvement of competencies
• Support in training programs, builds and maintains a strong partnership the Capability Education and Training Manager for Africa to ensure the implementation of Detailing Force Effectiveness programs.

The experience we're looking for

• Minimum BSc Degree or Similar Qualifications in the line with Healthcare Professionalism. 
• 5 - 7 years’ experience in OTC/Medical Sales or Professional Marketing
• 3 - 5 Year's Detailing Management Experience

Successful experience in Implementing: 

• Infield support programs, infield cycle brief, career development, organizational effectiveness, infield detailing & CME/CPD programs.

• Experience in presenting / facilitating a variety of programs, workshops, conference and meetings.

• Proven track record in developing front line Medical Detailing Representatives

• Experience in Medical Detailing training and development programs

The skills for success

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.