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IT&D Platform & Solutions Manager

City:  Ciudad de Mexico

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

About the role

The IT&D Platform & Solutions Manager facilitates the build and maintenance of high-performing, fault-tolerant, secure, and scalable platform services that satisfy customer needs. They adhere to business and technical standards, polices, and procedures throughout the delivery lifecycle. They help to develop self-service models for easy service consumption by Product Teams, ensuring each service considers the developer experience (Dev-Ex). They work with other Platform Team members (e.g., Platform Owner, Technical Analyst, Integration team members) to ideate software solutions and implementing it by leveraging relevant developer and tester toolsets.

Your responsibilities

• Liasing with technical staff and external stakeholders generally on technical support topics.

• Coordinate activities related to troubleshooting and problem resolution topics - including facilitating teams involved.

• On a daily basis could keep facilitating some work of the Nutrition Platform Engineering team as well as the Nutrition Integration team. Could triage incoming tickets and requests (for assignment purposes).

• Coordinate the development of monitoring solutions, analysing service level performance, and providing alternatives to resolve issues

• Facilitate the implementation of automated and manual test scripts with documented results

• Assisting with governance processes (e.g. architectural review board activities), technical assessments, and technical documentation

• Participant in vendor/new technology selection processes

The experience we're looking for

• Knowledge and understanding of platform services and associated tools

• Strong knowledge of software engineering, information risk, security guidelines, and architecture standards

• Understanding of platform engineering, automated deployment, and continuous integration

Technical Skills & Experience:​

  • Exceptional understanding of application development methodologies & infrastructure and network architecture​
  • Technology neutral: remains unbiased toward any specific technology or vendor choice, and is more interested in results than personal preferences​
  • Ability to quickly comprehend the functions and capabilities of new technologies​
  • Strong experience in developing/configuring the technology components underpinning the platform (e.g., Azure, MuleSoft)
  • Knowledge of CI/CD and associated tools (e.g., Jenkins, Docker)
  •  Nice to haves: Experience with scripting languages (e.g., PowerShell, M-Query (Power Query), Windows batch

The skills for success

Languages:

  • Advanced Business/Tech English language capabilities (read/write/speak) is a must as this is the defined common communication basis to execute this role across the globe

Nice to haves: 
•  Experience with scripting languages (e.g., PowerShell, M-Query (Power Query), Windows batch commands, Web Services (REST APIs), SQL, NoSQL, and database related topics, standard dev tools (e.g., GIT, Maven)
•  Knowledge of Docker, DevOps methodology, cloud solutions (AWS), Salesforce portfolio (e.g., Service Cloud, Marketing Cloud, Experience Cloud), Shopify, and ContentStack.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.


Job Segment: Counseling, Nutrition, Healthcare

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