IT&D Manager, Employee Experience - Emerging Markets/MENARP

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Information Technology & Digital​

In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

At Reckitt, we're passionate about fostering growth, both for our business and our people. As our IT&D  Manager, you'll be entrusted with the challenge of inspiring a team to deliver excellence in everything they do. We are seeking an authentic leader who thrives in nurturing talents and moulding strategy to steer our IT & D ambition to new heights in the UK. If you're someone who revels in the dynamism of technology and development and is ready to make a tangible impact, this could be the role for you. 

Your responsibilities

• Build and maintain strong relationships with IT&D Directors, Regional leaders, R&D, and factory stakeholders.
• Ensure high service quality, availability, and performance across all business units.
• Report on key performance metrics, focusing on SLAs and business outcomes.
• Monitor and manage continuous service improvement (CSI) initiatives, maintaining a database and reporting status to DEE and IMEX.
• Support local delivery of DEE products and platforms in collaboration with IMEX.
• Drive infrastructure planning, including forecasting site refreshes.
• Promote adoption of the Operating Design (OD) model and facilitate connections between IMEX and Product Streams.
• Analyze customer service feedback and statistics to drive ongoing service enhancements.
• Ensure alignment and execution of key technology projects at the local and regional level.

The experience we're looking for

• 5–8 years of experience in IT service management, operations, or delivery roles within a global or regional organization.
• Proven track record of managing relationships with senior business stakeholders and translating business needs into IT service outcomes.
• Strong understanding of ITIL frameworks (certification preferred) and service management best practices.
• Experience in managing SLAs, performance metrics, and driving continuous improvement initiatives.
• Exposure to infrastructure lifecycle planning and local/regional technology project delivery.
• Excellent communication, stakeholder engagement, and influencing skills at multiple levels of the organization.
• Ability to navigate matrix organizations and work collaboratively across IT functions (including IMEX, Product Teams, and Operations).
• Experience with service reporting tools and dashboards is a plus.
• Fluent in English (written and spoken); other languages are a plus depending on region.

The skills for success

Digital Strategy, Product Solution Architecture, Cyber Security Strategy, Cyber Security, Data Privacy, Portfilio Management, Data Governance, Product Compliance, Digital Transformation, Stakeholder Relationship Management, Outstanding Communication, stakeholder engagement.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.