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eCom Quick Commerce KAM UAE

City:  Dubai

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

e Commerce

The eRB function is the eCommerce and digital execution engine of Reckitt. We help create a healthier, cleaner world by building shared success with our consumers, making access to the highest quality hygiene, wellness, and nourishment possible through online channels. 
 
Within eRB we're focused on accelerating the performance and purpose of Reckitt brands to empower a bigger, faster and bolder eCommerce and digital business. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. 
 
Reckitt has around 800 eCommerce people across the world. In-market roles cover areas such as online Key Accounts and Performance Marketing, regional roles work with the markets to provide specialist expertise to accelerate online growth, and our global teams cover areas such as Amazon, EB2B and Direct to Consumer.

About the role

Immerse yourself in the dynamic world of e-commerce with Reckitt, where your expertise as a Customer / Key Account Manager can shine. In this role, you will nurture pivotal relationships with medium and small accounts, steering their growth with your strategic insight. Your contribution will not only support our clients'success but also drive Reckitt's goals. You will manage and grow assigned Quick Commerce customers across the United Arab Emirates. Responsible for delivering sales growth, market share, profitability, and execution excellence while building strong customer partnerships and driving category growth.We are looking for a champion of customer satisfaction who will lead from the front, ensuring that our e-commerce strategies resonate with partners and reflect our commitment to excellence.

Your responsibilities

  • Own the day-to-day commercial relationship with key Quick Commerce customers including Noon Minutes, Talabat, Careem etc
  • Deliver monthly, quarterly, and annual sales targets through effective promotional planning and execution.
  • Drive assortment expansion, visibility, distribution, and availability across customer platforms.
  • Partner with Supply Chain and distributor teams to ensure optimal stock availability and minimize out-of-stock risks.
  • Execute new product launches and customer-specific activation plans.
  • Manage pricing, promotions, and digital shelf excellence across assigned customers.
  • Analyze sales and category performance to identify growth opportunities and recommend action plans.
  • Conduct regular business reviews and develop joint growth plans with customers.
  • Manage trade investment efficiently to maximize return on investment.
  • Collaborate closely with Marketing, Trade Marketing, Finance, Supply Chain, and Demand Planning teams.

The experience we're looking for

  • 3-5 years of experience in FMCG, eCommerce, Quick Commerce, or Key Account Management.
  • Experience managing Quick Commerce customers in the GCC/Middle East preferred.
  • Proven track record of delivering sales growth and customer development.
  • Bachelor's degree required

The skills for success

  • Strong commercial and key account management skills.
  • Strong analytical and Excel capabilities.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Results-oriented with the ability to thrive in a fast-paced environment.
  • Strong problem-solving and cross-functional collaboration skills.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.


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