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R&D Manager, PLM Business Systems

City: Gurugram

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Research & Development

In Research and Development, we're full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals - all working to create a cleaner, healthier world. With nine Centres of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flare and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance.

We do the right thing, always, by ensuring we act with responsibility and integrity, by complying with regulatory legislation across the globe, whilst ensuring our products are safe for our consumers and are to the highest quality.

The size of our organisation means you'll have the opportunity to learn and work in different functions within R&D, giving you exposure to different disciplines, teams and environments. You will also have access to our Research and Development Academy, designed to develop our team and allow you to grow in our great organisation.

About the role

To lead the PLM Business Systems Support team, ensuring system stability, user enablement, and alignment with transformation goals. The role serves as the Business System Owner for PLM systems, leading both BAU and strategic activities to ensure these PLM systems continue to meet business needs.

Your responsibilities

• Lead the PLM Business Support team for PLM platforms, translating business needs into enhancements and aligning system support with future PLM transformation goals.
• Oversee BAU support operations, balancing immediate system needs with long-term unification and data governance objectives.
• Act as the primary interface between business stakeholders, IT&D, and programme teams to ensure user needs are translated into technical requirements and prioritised accordingly.
• Coordinate with IT&D on issue resolution and support activities, managing incident tracking, escalations, and SLAs.
• Gather functional requirements and lead change management / system release activities, working closely with relevant business functions and IT&D.
• Maintain oversight of compliance with data governance and system validation requirements across the PLM landscape.
• Guide process optimisation, knowledge sharing, and the continuous improvement of support practices across platforms.
• Manage team workload and development, monitor KPIs, and ensure alignment with business expectations and capacity planning.

The experience we're looking for

• Minimum 3 years' experience leading and managing medium-sized teams (5-10 people)
• Experience working in an R&D environment with a robust understanding of product developed and delivery to market
• Proven track record delivering change project and system support to agreed timelines
• Understanding of Product Lifecycle Management in R&D or adjacent regulated environments, with a working knowledge of SAP PLM preferred
• Proven experience managing support teams or digital systems within a matrixed business and IT environment.
• Working knowledge of PLM platforms is preferred.
• Ability to balance strategic thinking with hands-on support delivery.
• Strong stakeholder engagement, people management, and communication skills.
• Demonstrated ability to manage change and lead cross-functional collaboration.
• Familiarity with system validation, data governance, and process harmonisation.

The skills for success

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What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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