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IT&D DWS Senior Business Analyst

City: Heidelberg

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

As a Senior Business Analyst within our IT&D Digital Workplace Services team, you will play a key role in ensuring smooth and reliable IT services across the DACH & Nordics region. You will act as a key connection between local stakeholders and global technology teams - helping identify needs, improve service performance, and guide the delivery of technology initiatives that enhance business operations.

This role offers strong visibility, broad cross‑regional collaboration, and the opportunity to contribute to a major transformation of our digital workplace environment.

Your responsibilities

Serve as the primary IT point of contact for local business stakeholders, ensuring high service quality and a positive user experience.
Oversee the quality, availability, and performance of digital and workplace services within your region.
Lead continuous improvement efforts, using insights, feedback, and service data to enhance operational performance.
Coordinate local technology initiatives - from demand capture through successful project delivery.
Collaborate with technical teams to assess infrastructure needs and recommend relevant technology enhancements.
Support communication and change‑management activities to ensure clarity and alignment across teams.
Contribute to IT&D service strategy by identifying opportunities to streamline processes and improve service maturity.
Ensure effective governance, documentation, and adherence to operational standards.

The experience we're looking for

Several years of experience in IT service delivery, business analysis, technical coordination, or a similar role.
Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
Strong stakeholder‑management capabilities, especially in customer‑facing or cross‑functional environments.
Ability to coordinate service activities, understand technical topics, and communicate them in a clear and accessible way.
Practical understanding of IT operations, application landscapes, or infrastructure environments.
Experience working with external vendors or managed service providers.
Strong communication, prioritisation, and organisational skills.
Fluency in English.

Nice‑to‑have

Familiarity with architecture frameworks (e.g., TOGAF) or IT service methodologies (e.g., ITIL).
Prince 2 (desirable)
Experience in working across commercial operations environments, R&D, or manufacturing.
Fluency in German.

The skills for success

Customer‑centric mindset, Platform Engineering, Project coordination and organizational skills, Agile Best Practices, User Experience Design, Ability to influence and collaborate across teams, Compliance Management, Communication and Collaboration, Problem Solving, Attention to Detail, Mentoring and Coaching, Cloud Computing, DevOps, Containerisation, AWS, Azure, Docker, Kubernetes.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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