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IT&D Manager

City: Heidelberg

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

As an IT&D Manager, you will act as the primary IT partner for the Commercial organisation in Central Europe, with a strong focus on Germany. You ensure reliable day‑to‑day IT operations while enabling the successful adoption of global digital solutions in the local market.

Working at the intersection of global IT teams, local business leaders, and external service partners, you translate business needs into clear IT demand, support the rollout of enterprise platforms, and help reduce solution complexity - all while maintaining high standards of service, security, and compliance.

This role offers significant autonomy, visibility, and the opportunity to shape how digital solutions support commercial success.

Your responsibilities

Serve as the primary IT&D partner for Commercial stakeholders in Central Europe, ensuring stable day‑to‑day IT operations and effective support of business processes.
Build strong relationships with Commercial leadership to understand priorities and translate them into structured IT&D demand.
Coordinate closely with Global Product Teams, Area IT&D leads, and infrastructure and end‑user teams to represent local requirements and ensure aligned service delivery.
Oversee the rollout, onboarding, and stabilisation of global Commercial digital solutions, supporting change management and user adoption.
Manage the local Commercial IT&D demand pipeline, supporting prioritisation in line with business strategy and global governance standards.
Oversee vendor‑delivered services, monitor service quality, manage escalations, and ensure continuity of service.
Drive operational stability and continuous improvement by identifying recurring issues and improving reliability, efficiency, and user experience.
Ensure compliance with security, data protection, and governance requirements, and support audits and risk mitigation activities.
Maintain clear and transparent communication with stakeholders on service status, risks, and dependencies.

The experience we're looking for

Proven experience in business‑facing IT roles, supporting Commercial or comparable functions in a corporate or enterprise environment.
University degree in Information Technology, Computer Science, Engineering, Business Informatics, or a comparable field, or equivalent professional experience.
Experience working within global and regional IT organisations, coordinating across central, area, and local teams in a matrix setup.
Hands‑on experience in IT service delivery, including operational support, incident management, and service performance oversight.
Experience supporting the rollout, stabilisation, and adoption of enterprise‑level digital or IT solutions.
Experience managing or coordinating external vendors and service providers, including service oversight and escalation handling.
Solid understanding of enterprise IT services, including applications, end‑user computing, and infrastructure.
Ability to operate within governance frameworks covering change, release, security, and compliance.
Strong ability to translate business requirements into structured IT demand and actionable solutions.
Strong stakeholder management and communication skills, with the ability to engage business and IT teams at different levels.
Ability to work independently while collaborating closely with global and regional stakeholders.
Fluent English, written and spoken.
Willingness to travel occasionally within Germany and Europe.

Nice to Have

Post‑graduate qualification or relevant professional certifications (e.g. ITIL, Agile/SAFe, cloud fundamentals).
Familiarity with Commercial platforms such as CRM systems, Customer Data platforms, Trade Promotion Management, or Commercial analytics tools.
German language skills for effective interaction with local stakeholders and vendors.
Experience working in multinational or highly regulated environments.

The skills for success

Digital Strategy, Product Solution Architecture, Cyber Security Strategy, Cyber Security, Data Privacy, Portfilio Management, Data Governance, Product Compliance, Digital Transformation, Stakeholder Relationship Management, Outstanding Communication, stakeholder engagement.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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