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Intern Customer Service (all genders)

City: Heidelberg

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

As an Intern Customer Service (all genders), you will join our Heidelberg-based team, support German customers and gain hands-on experience across the full Order-to-Cash process. From order management and invoicing to post-sales support, you will play a key role in delivering seamless customer experience while collaborating with colleagues across Sales, Supply, and Finance. You will support daily operational activities, contribute to process excellence, and, following a structured onboarding period, gradually take ownership of your own customer portfolio. This is an exciting opportunity to develop your commercial, analytical, and communication skills in a fast-paced, international environment while making a meaningful impact from day one.

Your responsibilities

Support the end-to-end Order-to-Cash process, ensuring accurate and timely management of customer orders in SAP.
Review and validate order details, including delivery dates, product information, EAN codes, and minimum order quantities, in close collaboration with customers and internal stakeholders.
Provide proactive support to customers and business partners during product launches, supply constraints, and other operational priorities.
Investigate and resolve quantity and pricing claims, ensuring accurate processing and follow-up within SAP.
Maintain customer and commercial data, including rebate information, while delivering high-quality support for customer enquiries.
Contribute to continuous improvement initiatives, leveraging KPIs and operational insights to enhance service excellence and efficiency.
Collaborate closely with cross-functional teams and, following onboarding, gradually take ownership of your own customer portfolio to help deliver outstanding customer experience.

The experience we're looking for

Currently pursuing a degree in Business Administration, Economics, Supply Chain, Logistics, International Business, or a related field.
Previous internship or practical experience in Customer Service, Supply Chain, Logistics, Administration, or a similar environment is an advantage.
Strong interest in Customer Service, business processes, data analysis, and customer communication.
Strong communication, collaboration, and stakeholder management skills, with the ability to build effective relationships across a diverse range of teams and functions.
A proactive and detail-oriented mindset, combined with strong analytical and problem-solving skills and the confidence to take ownership and work independently.
A collaborative team player who thrives in a fast-paced environment and is motivated to deliver excellent customer experience.
Proficiency in Excel; initial knowledge of SAP is considered a plus.
Fluent in English; German language skills are considered a strong advantage.

The skills for success

Customer Focus, Strong Communication Skills, Collaboration, Teamwork, Attention to Detail, Problem Solving, Analytical Thinking, Proactivity.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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