Commercial Quality Manager

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Research & Development​

In Research and Development, we're full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals - all working to create a cleaner, healthier world. With nine Centres of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flare and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance.

We do the right thing, always, by ensuring we act with responsibility and integrity, by complying with regulatory legislation across the globe, whilst ensuring our products are safe for our consumers and are to the highest quality.

The size of our organisation means you'll have the opportunity to learn and work in different functions within R&D, giving you exposure to different disciplines, teams and environments. You will also have access to our Research and Development Academy, designed to develop our team and allow you to grow in our great organisation.

About the role

We're in search of a proactive Quality Associate to join the Reckitt team, where innovation and science converge to make a real-world impact. You'll contribute to the growth of our trusted product portfolio, ensuring the highest standards of quality. Your expertise will drive activities from concept to execution, fostering an environment of continuous improvement. If you thrive in a dynamic atmosphere and are looking for a role where your actions directly contribute to the company's success, we would love to see your application.

Your responsibilities

LOCAL QUALITY MANAGEMENT SYSTEM (QMS)

Responsible to support the GM’s and their management teams to enable them to develop and implement the local Quality Management System (QMS) to ensure fully compliant products.

Work with local functions to develop and maintain all relevant procedures in line with the requirements of the Reckitt Quality Manual, associated policies, relevant codes of practice and GMP/GSDP and local requirements.

Ensure that QMS is maintained in a state of compliance and inspection readiness.

Ensure processes are in place to assess the adequacy and effectiveness of the local QMS.

Ensure that improvements to products and procedures can be identified and fixed.

The individual should understand:

The current regulations related to Medicines/Medical Devices/Health Food/Cosmetics and Hygiene products in relation to storage and distribution.

Good Storage and Distribution Practice for Medicines and Medical Devices

SPECIFIC INVOLVEMENT IN QMS PROCESSES

Change Management: Facilitate the development and maintenance of robust and effective locally-based change control system to ensure compliant Market Authorizations.

Train all staff in commercial organization on the requirements of GMP/GDP and the Reckitt Quality Manual & associated policies.

Product Recall – as per the Critical Quality Events and Product Recall SOP establish and communicate responsibilities. Participate in mock recall exercises to confirm adequacy of the local recall procedure.

Issues/ complaints management: For quality issues/ complaints originating in the commercial function, carry out investigation and apply corrective and preventive actions to prevent recurrence.

Internal audit: Responsible for implementing the local audit program covering country businesses, 3 rd parties, embellishers and other service providers under scope of responsibility.

Maintain a Fit-For-Purpose QMS: Report level of compliance of local QMS versus Reckitt Quality Manual, Policies and GMP regularly to GM’s and drive closure of gaps to maintain compliance.

DC’s and EMBELLISHERS

Responsible for initial compliance assessment and approval of Distributors & Embellishers handling RB Products.

Support the preparation of Technical Agreements (TAs) for Distributors & Embellishers – ensure all quality expectations are included (e.g. change management, deviation management, product handling, product release, responsibilities).

INTERFACE WITH REGIONAL/SUPPLY QUALITY

Work with regional and Supply Quality teams to ensure implementation of appropriate controls to ensure consistent quality of products

Work with the regional and Supply Quality teams to analyses country product data, CAPA and post-market surveillance information to facilitate Annual Product Quality Reviews.

SUPPORT INSPECTIONS BY REGULATORY AUTHORITIES

Support local business units in the preparation for and responses to inspections by Regulatory Authorities. Ensure that any CAPA is resolved in a timely manner.

The experience we're looking for

Degree of pharmaceutical sciences or degree of sciences

At least 5 years of experience working in a quality and or regulatory compliance function in a Nutrition, Healthcare, Hygiene, Pharmaceutical, FMCG, or Medical Device related industry.

Experience in developing and maintaining a robust QMS in a Nutrition, Healthcare, Hygiene, Pharmaceutical, Food, or Medical Device related industry.

Clear understanding and ability to assess and act upon product safety, quality, efficacy and compliance risks.

Understanding of typical regulatory requirements relevant to a regulated product e.g. GDP, EU GMP, WHO, PIC/S, CFR 21 Part 111/ 210/ 211/ 820

Clear understanding to ensure operations do not compromise the quality of products and can demonstrate compliance with GDP

Results oriented, entrepreneurial and self-motivating

Strong leadership, motivational and interpersonal skills

Capable of building strong working relationships and motivating teams to deliver outstanding results with or without hierarchical relationships

Commercial understanding of corporate and operational business issues

Strong understanding of marketing strategy, planning issues, budgeting, priority setting, project management

Ability to transform solid thinking into action (a thinker and an achiever)

Good communication skills both written and oral (in English), and ability to influence and negotiate with personnel from all functions

Strong intellectual curiosity

Appetite for exploring new and previously uncharted territories

Openness to change and ability to think out of the box

Excellent Presentation skills

The skills for success

Commercial Awareness, Business Partnership, Collaboration, Partnership building, Ability to challenge the status quo, Propose improvement, Accountability, Adaptability, Collaborator, R&D, Product Lifecycle Management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.