Head of ECOM

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Sales​

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

About the role

Are you passionate about relationship-building and nurturing business growth? As Key Account Team Lead at Reckitt, your strategic vision will energise our teams and amplify our customers' success. This role goes beyond traditional sales — it's about creating an impactful customer strategy, leading negotiations, and pioneering innovations that drive growth. Here, leadership means more than just managing; it's about inspiring and innovating — taking every opportunity to elevate our work and drive mutual growth with one of our largest national customers.
 

Your responsibilities

Sales

• Develop strategic business partnerships to supporting business programs.
• Work with the Marketing and Customer Marketing to develop a strategy for e-Customers.
• Partner with Customers to identify new needs and enable Customer satisfaction.
• Adapt knowledge of Customer strategies to RB strategy to optimize sales potential.
• Create and negotiate long term win/win business relationships.
• Create and deliver creative Customer presentations to achieve incremental opportunities.
• Seek, create and develop new business opportunities to build brand consumption. Focus on creating brand ecosystems including negotiating coding / data sharing into long term co-operation/JBPs (joined business plans).
• Apply effective sales techniques creating a need in the Customer’s mind.
• Work with the Customers to ensure e4P compliance.
• Use on-line Customer specific data to identify and develop action plans satisfying Customer needs.
• Work with the Customers supply chain teams and internal logistics/customer service teams to optimise Customer service and deliver performance metric

Leadership

• Be part of the local sales leadership team
• Closely collaborate with the other members of the local sales leadership team on the overall business objectives delivery for the  unit and marketing/digital team/customer marketing – lead cross-functional E-com team
• Guide and develop team
• Contribute to the overall unit associates engagement

Business development

• Lead processes, KPI settings, listings and sales tracking
• Gather and understand Consumer and Channel/Customer insights
• Develop digital Channel/Customer 4Ps strategy for Customer implementation with proper business planning and JBPs
• Build, own, monitor and update digital sales local success models
• Optimize route to market for e-Commerce business in order to maximize the value chain
• Understand e-tailer business models & tools to ensure we develop appropriate portfolio & digital marketing tools.
• Recommend efficient and effective pricing and promotion strategies in accordance with category success models. Work on the creation of e-commerce specific offers (virtual or physical) in collaboration with the marketing team.
• Coordinate annual 4Ps planning and review process by understanding business objectives and translating them into a 4Ps roadmap for digital sales execution.
• Serve as an expert to Marketing/Trade Marketing and manage cross-category Customer needs.

The experience we're looking for

• University Degree holder - Bachelor degree in e-Economy or Commercial Business 
• At least 3 years experience of working in relevant fields of which 2 years in management roles and with international companies
• Either 2 year experience in eCommerce business in FMCG company preferred, or proven track of experience in digital business (Pure e-tailing players)

• Excellent sales management and selling skills
• Good understanding of e-Commerce channel
• Understand shopper insights & behaviours
• Effective interpersonal skills
• Solid experiences in key accounts management
• Ability to prioritize multiple tasks to meet and exceed deadlines
• Ability to work in a fast-paced and changing environment
• Fluency in using office software applications

The skills for success

Key Account Management, Account Management, Ecommerce, Analysing sales and Ecommerce data, Field sales; Field sales management, Leadership skills, Consumer Insights; Shopper Insights; Customer Insights; Category Analysis, Collaboration and partnership skills; Influencing, Consultative Selling, Customer strategy; Channel strategy, Sales strategy development, Perform product planning, Business accumen; financial accumen, commercial accumen, Sales negotiation, P&L Management, Strategy Execution, Operational Excellence.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.