eCommerce Business Development Lead, Nutrition

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Sales​

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

About the role

Step into the role of Key Account Manager at Reckitt, where your mastery of relationship-building and strategic partnering with major national trade players will be fundamental in delivering health, hygiene, and nutrition products to consumers. In this dynamic position, you'll be at the forefront of crafting and realising joint business plans, balancing customer success with our own growth. Your dedication to enriching the customer journey and driving sales will see you thriving in a culture committed to commercial excellence and innovation.

Your responsibilities

Team Leadership & Development:

• Lead and inspire the eCommerce Business Development team, fostering a high-performance, result-driven culture.
• Set clear KPIs, monitor progress, and support capability development.

eCommerce Strategy & Performance:

• Drive online sales across eCommerce platforms include in Shopee, Lazada, Tiktok, Tiki and other online customers.
• Lead campaign planning, platform negotiations, and promotional execution.
• Ensure operation excellence while continually identifying and leveraging new growth opportunities for online business.
• Partner with marketing, supply chain, finance, and regulatory teams to craft and execute impactful eCommerce strategies.
• Explore, develop & maximize omni-channel sales to integrate online and offline touchpoints. Identify new opportunities to connect with consumers through seamless, multi-channel experiences.

Financials

• Manage budgets, forecast sales, and oversee financial planning for eCommerce operations.
• Ensure efficient investment allocation across channels and campaigns.

The experience we're looking for

Education:

• Bachelor’s degree in Marketing, Business, Commerce, or a related field.

Background:

• Minimum in 5 years of team management experience.
• 8+ years in eCommerce, FMCG, or nutrition category, experience in milk formula is a strong plus.
• Strong familiarity with eCommerce/Omni market trends, online customer behavior, and digital marketing strategies.

Competencies:

• Proven ability to lead and grow high-performance teams.
• Skilled in cross-functional alignment and stakeholder management.
• Data-driven mindset, proactive, and consumer-obsessed.
• Strong ability to collaborate with cross-functional teams (marketing, finance, distributor) to drive sale and operational efficiency.
• Problem-solving & adaptability, with a proactive approach in navigating the fast-paced and evolving e-commerce landscape.

The skills for success

Key Account Management, Ecommerce, Analysing sales data, Leadership skills, Consumer Insights, Shopper Insights, Category Analysis, Collaboration and partnership skills, Influencing, Consultative Selling, Customer strategy, Channel strategy, Sales strategy development, Perform product planning, Business accumen, commercial accumen, Sales negotiation, P and L Management, Strategy Execution, Operational Excellence.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.