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Customer Supply Services Representative

City: Hoofddorp

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

Seeking an opportunity where you can mould the future of supply chain? As a Customer Supply Services Representative at Reckitt, you will be part of the Supply Services Team France/Benelux and will report to the Supply Services Manager Benelux.

Location: Sloterdijk, Amsterdam.

Your responsibilities

Building customer relationship:

Day to day management of customer relationship for Reckitt customers (Pharmacies, supermarkets, drugstores, ecommerce platform, wholesalers, and distributors – no direct contact with consumers).
Build a relationship with your supply counterpart
Manage the ordering process from A to Z including order management, stock control, outbound (transport), returns, etc.
Coordinate the whole order/delivery process by working closely with the warehouse, logistics and the supply planning team to ensure on time and in full deliveries (OTIF).
Collaborates with key stakeholders to address ways to improve customer satisfaction while reducing costs.
Liaises with sales account managers to provide customer insights and identify opportunities.
Work closely with finance controlling team to investigate credit claims and looks at ways to reduce errors.

Analysis & reporting:

Update weekly service level for key accounts and identify discrepancies between RB data and customer data.
Update monthly Customer Service KPIs reports.
Prepare dashboards for the key account customers.
Provide monthly analysis on different supply topics for the department (cost-to-serve, truck optimization, dispute, service level, etc).

The experience we're looking for

Fluency in English and Dutch is mandatory (written and spoken). French is a plus.
Minimum 1 year of order management, supply chain, or business-to-business customer management required.
Strong analytical skills and Excel knowledge (pivot table, basics formulas, organize data to provide analysis). Experience in creating Excel / Power BI tables to follow supply KPIs is also a plus.
Experience with SAP ECC6 is a plus.
Ability to work autonomously and take ownership.
Ability to work in a dynamic international environment.
Problem solving mind-set.
Experience with SAP ECC6 is a plus.

The skills for success

Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Acumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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