GBS Director IMPACT (Process & Ops Excellence)

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
 

​Global Business Services​

About the role

As the Director of Process & Operational Excellence (IMPACT = Innovation Management, Process excellence And Continuous Transformation team), you will be accountable for leading enterprise-wide transformation through deployment of Continuous Improvement, IMPACT methodologies, and digital enablement across GBS and beyond. You will shape and govern the IMPACT strategy across GBS, ensuring standardization, automation, scalability, and operational alignment globally.

Your responsibilities

• Own and drive the global Process & Operational Excellence strategy across GBS.
• Deploy IMPACT and CI frameworks across all GBS, ensuring adoption and measurable outcomes.
• Lead transformation programs spanning automation, digital enablement, and standardization globally.
• Establish governance standards, performance measures, and transformation roadmaps.
• Partner with GPOs, Delivery leaders, IT&D and broader Functional leaders to harmonize processes.
• Develop capability-building programs as part of GBS Academy, including Lean Six Sigma and digital skills.
• Ensure global consistency while enabling scalability and local adaptation where required.

The experience we're looking for

• 15+ years of overall experience with extensive experience in enterprise transformation across multiple functions.
• Background in Finance or Finance Transformation preferred.
• Demonstrated success in automation, digital transformation, and CI framework deployment globally.
• Experience operating within GBS, shared services, or large-scale transformation environments.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Demonstrated expertise and leadership in process excellence, transformation, governance and delivering measurable business outcomes.
• Proven ability to influence and align diverse stakeholders across functions and regions.
• Strong exposure to GBS ramp-up and mature environments.
• FMCG or other high-volume, fast-paced industry background preferred.

The skills for success

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.