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GBS Head of Workplace, Facility & Real Estate

City: Hyderabad

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Human Resources

Our HR Team are the force for good that bring Reckitt's ambition to life. We work together to ensure the delivery of sustained profitable growth by unleashing the power of our purpose, people and performance. Now is an exciting time to be part of shaping the future of HR, influencing an exciting global organisation, while developing business and functional leadership skills, all at the same time. Whatever your role in our HR community, you'll take ownership of your projects and workstreams. We focus on developing our leaders to spearhead our culture and growth, so you'll be supported and mentored to deliver the right plans to drive business performance - and we'll celebrate the results with you along the way.

About the role

The GBS Head of Workplace, Facility & Real Estate will lead the transition of Workplace, Facility Operations, Corporate Security coordination, Travel Administration, and Real Estate services into the GBS operating model. This role is responsible for building the new service line from the ground up—including hiring the team, designing delivery processes, establishing governance, and driving continuous improvement across all enterprise service domains.

Your responsibilities

• Collaborate with the GBS Transformation team to do the end-to-end transition of Workplace, Facility, Security, Travel, and Real Estate services into GBS, following the operating model frameworks provided.
• Build and scale the new Enterprise Services team: hiring, onboarding, structure design, capability building.
• Establish governance, service taxonomy, delivery matrices, KPIs, and SLAs for all services.
• Manage facility helpdesk ticketing, Tier‑1 triage, SLA tracking, and escalation management.
• Oversee meeting-room & workspace booking systems, utilization, and policy enforcement.
• Administer office supplies, vendor coordination, and spend analytics.
• Oversee vendor contract management (cleaning, catering, maintenance) in coordination with local teams.
• Lead GSOC monitoring coordination, incident case tracking, background verification, access control system admin, and global security compliance reporting.
• Oversee travel policy operations, vendor management (TMC), VIP escalations, corporate card programs, traveler tracking, analytics, and carbon reporting.
• Manage real estate administration including lease databases, rent/CAM processing, portfolio analytics, capital project coordination, landlord/tenant documentation, and property compliance.

The experience we're looking for

• 10+ years of experience in Workplace/Facility Management, Real Estate, Security, Travel Operations, or Shared Services in a multinational organization.
• Proven experience in GBS transformation, service migrations, or building functions from scratch.
• Strong governance, process management, and operational excellence background.
• Experience leading service delivery teams across multiple regions.
• Strong vendor management expertise (FM providers, TMC, Security, CRE firms).
• Deep understanding of enterprise service systems (ticketing tools, access systems, CRE platforms, travel systems).

The skills for success

Facility Management, Security Management, Workplace Management, Logistics, Vendor Management, Work place Safety, Compliance, Travel Operations

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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