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GBS Manager - Captive Enablement

City:  Hyderabad

About Us

We’re Reckitt, home to the world’s best loved and trusted hygiene and health brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

 

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

About Global Business Services

Behind our iconic power brands that touch millions of lives daily – from Dettol and Lysol to Durex and Nurofen – lies a dynamic and vital engine: Reckitt's Global Business Services (GBS).

 

Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We’re not a traditional back-office function; we’re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt’s mission.

About the role

The GBS Manager – Captive Enablement supports the coordination, structure, and governance of activities related to the Hyderabad Hub. Acting as the hub’s PMO, the role facilitates cross‑functional alignment, readiness tracking, and transition delivery.
This position works closely with global transition teams, hub leadership, and functional stakeholders to ensure smooth ramp‑up, alignment to GBS standards, and ongoing hub development.

Your responsibilities

Programme Management & Governance Support
•    Support PMO planning and integrated hub readiness tracking.
•    Maintain RAID logs, RAG reporting, and routine status dashboards.
•    Coordinate governance cadence, including steering meetings, agendas, and escalations.
•    Ensure alignment with the GBS operating model, standards, and global frameworks.

 

Cross Functional Hub Readiness Coordination
Across core readiness areas, coordinate and provide visibility on progress:
•    Admin & Operations:
Budget tracking support, facilities and IT readiness follow up, and general administrative coordination.
•    People & Onboarding:
Hiring status monitoring, onboarding and training tracking, and alignment of hub level internal communication.
•    Culture & Ways of Working:
Follow up on organisational readiness, adoption of ways of working, and deployment of governance structures.
•    Transition Support:
Track service readiness including KT plans, SOPs / WIs completion, service catalogue mapping, and documentation follow up; support hypercare coordination.
•    Change & Communication:
Support change management planning, stakeholder engagement, communication alignment, and rollout of hub wide messages and updates.
•    Hub Maturity & Continuous Improvement:
Coordinate activities linked to the Hub Maturity roadmap, monitor progress, facilitate improvement initiatives, and help embed continuous improvement behaviours across the hub.

 

Stakeholder Engagement
•    Act as a central coordination point between global transitions, hub leadership, and functional tower leads.
•    Ensure consistency in processes and readiness approaches across GBS hubs.
•    Identify risks, dependencies, or required support and ensure timely escalation.

 

Continuous Improvement & Hub Development
•    Support the implementation and tracking of the Hub Maturity roadmap.
•    Promote best practices, alignment to standards, and adoption of GBS ways of working.
•    Contribute to ongoing improvements in PMO processes, templates, and tracking tools.

The experience we're looking for

  • Over 9 - 10 years of relevant work experience, including 3+ years of core project management experience.
  • Experience in PMO, project coordination, or programme support roles.
  • Exposure to Shared Services / GBS / transitions preferred.
  • Strong communication, stakeholder management, and organisational skills.
  • Ability to work in a cross functional, fast changing environment.
  • Analytical mindset and comfort with structured reporting and governance processes.

The skills for success

  • Timely progress against readiness milestones
  • Consistent adoption of GBS standards across hub activities
  • High‑quality reporting and governance routines
  • Smooth transition execution with minimal disruption
  • Demonstrable advancement along the Hub Maturity model

 

Key Deliverables:

  • Hub PMO plan and integrated readiness tracker
  • Governance cadence, including meeting schedules, agendas, and minutes
  • Monthly executive status reports & RAID logs
  • Hub readiness assessments at key milestones
  • Hypercare coordination tracker
  • Hub maturity progress reporting

 

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

 

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt’s potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt’s pay for performance philosophy.

 

Equality

We recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

 

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.


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