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HR GPS India Hub Lead

City: Hyderabad

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Human Resources

Our HR Team are the force for good that bring Reckitt's ambition to life. We work together to ensure the delivery of sustained profitable growth by unleashing the power of our purpose, people and performance. Now is an exciting time to be part of shaping the future of HR, influencing an exciting global organisation, while developing business and functional leadership skills, all at the same time. Whatever your role in our HR community, you'll take ownership of your projects and workstreams. We focus on developing our leaders to spearhead our culture and growth, so you'll be supported and mentored to deliver the right plans to drive business performance - and we'll celebrate the results with you along the way.

About the role

We are looking for a leader to shape the global delivery of our HR Shared Services, ensuring an outstanding experience for employees at Reckitt. Your role is pivotal in architecting and nurturing our service capabilities while working harmoniously with our Hub Leads to breathe life into our HR strategy. This position is about fostering a culture of service excellence that resonates through every interaction and process, delivering not just results but shaping the future of our workplace.

Operating as the single point of accountability for HR Operations delivery, the role partners closely with HR CoEs, HR Business Partners, IT/Digital, Finance, Legal, and regional HR teams to balance global standardisation with local requirements, drive automation and self-service, and continuously enhance employee and manager experience. The role also hosts and supports critical global HR transformation and operational workstreams.

Your responsibilities

• Own end-to-end HR Operations delivery across Hire to Retire, including payroll operations and the full employee lifecycle.
• Act as enterprise owner and single point of accountability for HR Shared Services performance, quality, cost, and compliance globally.
• Host and support global HR operations and transformation workstreams, ensuring disciplined execution and outcomes.
• Translate HR CoE policies, frameworks, and programs into executable, system-enabled operational processes.
• Establish and maintain governance models, RACIs, COPs (Communities of Practice), and decision rights across GPS, CoEs, and HRBPs.
• Provide strategic and operational leadership to embed continuous improvement, data quality, and strong internal controls across HR Operations.
• Lead service reviews, root-cause analysis, and corrective actions to consistently raise service quality.
• Drive simplification, standardization, and elimination of non-value-added work across HR Operations.
• Partner with IT, HRIS, and Digital teams to leverage platforms such as Workday, SuccessFactors, and ServiceNow.
• Enable automation, analytics, self-service, and AI-enabled service delivery innovations at scale.
• Lead, develop, and inspire a large, multi-layered HR Operations organization based in Hyderabad.
• Build a strong leadership bench, succession plans, and capability roadmap aligned to a mature Global Business Services model.
• Partner closely with HR CoEs, HR Business Partners, Finance, Legal, Risk & Compliance, and IT/Digital teams.

The experience we're looking for

• 15+ years of experience in leading HR Shared Services, or GBS within a large multinational environment.

• Proven experience leading global or regional HR Shared Services organisations from a hub or offshore location.

• Strong background in process governance, service delivery, payroll operations, and operational excellence.

• Demonstrated ability to enable enterprise-wide HR transformation through influence and stakeholder management.

• Deep understanding of HR systems such as Workday, SuccessFactors, and ServiceNow.

The skills for success

HR Shared Services, HR Transformation, HR Process Excellence, Process Improvement, HR Digital Transformation, Process Migration, GBS , Successfactors, ServiceNow

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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