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IT&D Senior Analyst SAP

City: Hyderabad

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

Background:

The Adoption and continuous improvement Organisation has been established with team of people dedicated to providing support and expertise across all Enterprise Resource Planning (ERP) systems within Reckitt.

Role Purpose:

• This is a strategic and challenging role supporting live commercial markets, factories and Area Headquarters across all SAP templates deployed in Reckitt.
• To provide best in class support to live factories, markets and AHQ across all ERP systems.
• To partner with the business to deliver solutions for competitive advantage.
• Increase productivity and efficiency within the business.
• Help to deliver business benefits from ERP system.
• Reduce delivery lead-times of business requirements.
• Reduce user onboarding process.
• Reduce incidents across ERP landscape.
• Enrich user experience with more effective issue resolution.
• Role involves working alongside Global Process Owners, other functional SAP BPO’s and SMEs, Business Analysts, BSG Service Managers and Super Users to enable successful support.
• Support central project teams with functional expertise where necessary.

Your responsibilities

• Work with live commercial, manufacturing and AHQ markets in validating requirements.
• Understand legal, fiscal, regulatory changes in live commercial, manufacturing and AHQ markets and define solutions in SAP.
• Deliver continuous improvement changes to live commercial, manufacturing and AHQ markets across all SAP systems in relevant functional area.
• Work with partners, where necessary, to deliver continuous improvement changes.
• Help to prioritise change requests across all regions.
• Provide process/functional expertise to all live commercial, manufacturing and AHQ markets in relevant functional area.
• Providing functional expertise and, where required leadership, to the business on projects/initiatives involving assessment, design, development and implementation of SAP systems.
• Help to maintain BAU training environment with relevant data.
• Develop training calendar for super user and end user training.
• Work with BPO organisation to deliver training courses to super users and end users.
• Develop or update global SOP/training documents.
• Support super users for maintaining local SOP/training documents.
• Help to develop a framework for sharing documents and collaboration with live commercial, manufacturing and AHQ markets.
• Work with BPO organisation to ensure global process adoption.
• Approval of system documentation, including testing; ensuring this complies with regulatory requirements.
• Ensure that the validated state of the system is kept intact with respect to documentation and process.
• Ensure the system is audit compliant.
• Perform regular review of controls.
• Develop KPIs to monitor live commercial, manufacturing and AHQ market’s adherence to process.
• Work on technical innovations to enhance existing core template.
• Support the commercial, manufacturing and AHQ markets to utilise SAP to drive benefits.
• Facilitate Community of Practices in relevant area.
• Facilitate POD meetings in relevant area.
• Provide super user support on ad-hoc basis.
• Dealing and responding to queries/issues and providing appropriate support mechanisms to ensure robust system performance.
• Work with markets to ensure adoption of best practice and process adherence.
• Provide level 4 support for service issues and global escalation.
• Work closely with level 3 support teams in relevant area to support open incidents and ticket reductions.
• Ensure transition of changes to level 3 support organisation.
• Work with Service Management Lead to prepare monthly release pack.
• Support Service Management Lead for representing changes wi

The experience we're looking for

• Minimum 6+years of experience with Degree qualified or equivalent business experience
• Experience of working in a complex, matrix organisation with a global scope. FMCG experience desirable but not essential.
• Demonstrable knowledge and understanding of relevant business process area.
• Demonstrable ability to engage and manage different level stakeholders and multicultural audience/s through superior communication and presentation skills.
• Proven ability to deal with and manage conflict.
• Demonstrable ability to manage multi-layered project/s with inter-dependencies.
• Project Mgmt., 6 Sigma qualifications desirable but not essential.
• Extensive knowledge of SAP; either in business process or functional analyst role.
• SAP configuration experience is desirable but not essential.
• Sound understanding of underlying tools and technologies used in the SAP domain.
• Good understanding of reporting tools (e.g. SAP BI, Celonis etc.) is desirable but not essential.
th Global CAB.
• Support transition from project hypercare into BAU support.

The skills for success

SAP (ECC/S/4HANA), ERP Support, Business Process Expertise, Continuous Improvement, Incident & Problem Management, Change Request Management, Stakeholder Management, Global Process Adoption, Training & SOP Development, Root Cause Analysis, Audit & Compliance (SOX/ITGC), Project Management, Cross-Functional Collaboration, Reporting & Analytics, Process Mapping & Documentation.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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