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Africa Data Reporting & CRM Compliance Analyst

City: Johannesburg

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Sales

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

About the role

Exciting opportunity at Reckitt for a Africa Data Reporting & CRM Compliance Analyst supporting the Africa region through accurate data tracking, reporting, and CRM performance visibility and ensure strong compliance and provide insights that measure the impact of commercial and medical field activities. Deliver consistent, high‑quality reporting across Africa, ensuring we can measure performance, track compliance, and demonstrate the impact of the GTM model and commercial initiatives.

Your responsibilities

Manage and update tracking reports across all Africa markets.

Oversee data tracking and consolidation from multiple sources (Retail, Pharma, Medical).
Monitor CRM system performance, including Call Rate, Coverage, and Call Frequency compliance.
Conduct comparative analysis across countries, teams, and time periods to identify trends and gaps.
Support governance by tracking reps’ adherence to GTM models, call cycles, and reporting expectations.
Provide regular insights and summaries to leadership to support decision‑making and resource allocation.
Partner with Sales Operations and Capability teams to improve data quality, reporting consistency, and system usage.

The experience we're looking for

Bachelor’s degree in Business Intelligence, Data Analytics, Mathematics, Computer Science, or a related field.
Proven experience in Power BI development and sales performance analysis.
Strong understanding of the Pharma and Retail markets.
Familiarity with Go-To-Market strategies and sales operations.
Experience with data governance and compliance practices is a plus.

The skills for success

Key Account Management, Account Management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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